Eden Park

• The main entrance and pathways are step-free and accessible.
• Designated drop-off zones are available, and taxis or rideshare vehicles can drop passengers at the main entrance, with a 5-minute time limit for loading zones.
• The entrance has tactile ground surface indicators and clear signage.
• Public transport (bus and train) stops are 100-200 metres from the venue entrance and are wheelchair-accessible.
• The path to the entrance is smooth and paved, with a level path that includes ramps where steps are present.
• The main entrance features push-button doors, and a reception/information desk near the entrance is accessible for wheelchair users.
• Staff (Spectator Services and Hood Helpers) are available to offer information, reassurance, and support upon arrival and departure.

• Activities offer a range of sensory experiences, and visitors can easily step away if they experience sensory overload.
• Eden Park provides a dedicated sensory room on event days, located on Level 3 of the Samsung South Stand, featuring weighted blankets, noise-cancelling headphones, and calming lighting.
• Audio descriptions are available for video content, and hearing loops or assistive listening devices are available throughout the entire venue.
• Tactile exhibits or touchable displays, braille signage, and large-print materials are available.
• Music is played through a speaker system at a volume louder than 85 decibels, but staff can control the music volume.
• The venue does not offer quiet hours for neurodiverse visitors.

• Events use audiovisual equipment and information about the dates, time, and nature of these events is provided in advance via the website, Facebook, Instagram, and community pages.
• Events are held in environments suitable for visitors who are blind or experience low vision, deaf or experience limited hearing, and neurodiverse.
• The site has a designated breakout room or quiet space for visitors who require it.
• The temperature of all indoor venues can be adjusted, and temperature-controlled spaces can be created by closing doorways and windows during weather shifts.
• Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
• Clear directions, signs, or maps are available to guide visitors through the venue.

• Some staff have received training on accessibility and inclusion for visitors.
• Staff members are aware of accessible features and services available within this venue and are able to provide assistance when needed.
• Accessibility inclusion training is provided annually, with all staff undertaking this training from 2027.
• Staff can assist those needing mobility support during emergencies.

Wheelchair & mobility scooter access

• The main entrance and pathways are step-free and accessible.
• Ramps and lifts are provided where steps are present on the way to the entrance and within the venue.
• All ramps can be used safely by people using wheelchairs or other mobility aids.
• All entrances, passageways, and doors are at least 0.81 metres wide, and door handles can be operated without a twisting or gripping motion.

Accessible parking

• Eden Park provides 100 mobility car park spaces for guests with valid mobility permits, allocated via a ballot system for major events, or in P5 via Reimers Avenue for smaller events.
• These spaces are within 20 metres of the main entrance, are well-lit, uncovered, and offer level entry to a footpath with no obstructions.
• There is adequate room to transfer to a wheelchair from driver and passenger car doors.

Accessible restrooms

• Clearly labelled gender-neutral accessible toilets are located on most levels around the stadium.
• These toilets are wheelchair accessible, with grab rails, accessible height toilets, and accessible basins, taps, mirrors, soap dispensers, and hand drying facilities.
• There is more than one accessible toilet at the venue.

Blindness & low vision

• The venue provides a safe footpath to the entrance with tactile ground surface indicators.
• Audio descriptions are available for video content, and tactile exhibits are offered.
• Signage is available in braille, and large-print materials are provided.
• Events are held in suitable environments with even, non-slip flooring and unobstructed pathways.

Deafness & limited hearing

• Eden Park ensures all visitors can be notified quickly and clearly in an emergency, with emergency alerts including both audio and visual warnings.
• Hearing loops or assistive listening devices are available throughout the entire venue.
• Events are held in environments suitable for visitors who are deaf or experience limited hearing, featuring clearly displayed signs or graphics.

Neurodiverse

• A dedicated sensory room, located on Level 3 of the Samsung South Stand, is available on event days, equipped with weighted blankets, noise-cancelling headphones, and calming lighting.
• Activities offer a range of sensory experiences, and visitors can easily step away if experiencing sensory overload.
• Events are held in environments suitable for neurodiverse visitors, and a designated breakout room or quiet space is available.
• Staff can control music volume.

Service animals

• Service animals are welcome on the premises and can access all spaces at Eden Park.