Open seasonally at the Mount, this isite offers both visitors and locals information on all travel, accommodation, reservations, activities and tours. We are the local ticketing agent for Intercity, Interislander, Bluebridge, Kiwirail Scenic Journeys, iTICKET and Eventfinda. We can help with all bookings, whether local or nationwide. Our Mt Maunganui isite also stocks a small selection of souvenirs.
Accessible to visitors who:
Visitor experience
Visitors can reach the venue using public transport, with a bus stop available.
The closest public transport stop is located within 200 metres of the venue entrance.
Designated drop-off and pick-up points or loading zones are available for safe and convenient access.
The main entrance and pathway are not accessible for people using wheelchairs, mobility scooters, or walking aids, as they lack step-free access.
There is no safe footpath or tactile ground surface indicators leading to the main entrance for people who are blind or experience low vision.
The venue is deemed suitable for participants who are neurodiverse.
A designated breakout room or quiet space for visitors requiring it is not available.
The emergency alert systems do not produce both audio and visual warnings.
Information on sensory experiences and stimuli for visitors with sensory modulation needs is not provided, as the venue does not host events or activities.
The Mt Maunganui isite Visitor Centre does not host any events or activities.
Therefore, questions regarding audiovisual accessibility, beach access, or winter sports are not applicable to this venue.
The venue is staffed, and some staff members have received workplace education and training on accessibility and inclusion for visitors.
Staff are aware of accessible features and services available within the venue and are able to provide assistance when needed.
A feedback mechanism is in place for visitors to raise concerns about accessibility or to provide suggestions.
The organisation is open to expanding its practices, staff knowledge, and organisational goals around Accessibility at a future date.
Wheelchair & Mobility Scooter Access
The main entrance and pathways do not provide step-free access and are not accessible for mobility aid users.
The venue contains steps, and no ramps or lifts are available as alternatives.
Not all doors and doorways accommodate people using wheelchairs, powerchairs, or mobility scooters.
The reception area is not easy to navigate for visitors using mobility aids.
Accessible Parking
No designated accessible parking spaces are available directly onsite.
Two accessible parking spaces are located over 50 metres away on the main street.
There is no sufficient room for self-transfer at the parking spaces.
The car park is not well-lit at night.
Accessible Restrooms
There are no restrooms within the iSite venue.
The closest public restroom is located more than 50 metres away.
No accessible restrooms are available or clearly labelled onsite.
Blindness & Low Vision
There is no safe footpath or tactile ground surface indicators leading to the entrance for visitors with blindness or low vision.
Emergency alert systems lack both audio and visual warnings.
Deafness & Limited Hearing
The venue indicates it is accessible for visitors who experience deafness or limited hearing.
Evacuation plans specifically consider individuals with deafness or limited hearing.
Emergency alert systems do not provide both audio and visual warnings.
Neurodiverse Support
The venue is identified as suitable for neurodiverse visitors.
A designated breakout room or quiet space is not available.
Service Animals
All service animals are welcome on the premises.
Service animals can access all the same spaces as their owners.
