Downtown Tauranga initiates, facilitates, and supports events, activities, activations, and other offerings to ensure our City Centre can thrive and be a desirable place to live, work, learn, eat, shop, and play. We actively promote the City Centre as a destination to the greater community & region. We proactively communicate positive news stories about the City Centre, including the vibrant and progressive activities that are occurring, and the transformational change that is underway.
Accessible to visitors who:
Visitor experience
Visitors can reach this site using public transport, with the closest mode located within 200 metres of the venue entrance.
There are no designated drop-off and pick-up points or loading zones to ensure safe and convenient access.
The pathway leading to the main entrance has tactile ground surface indicators to support visitors with blindness or low vision.
The venue does not have a reception, help desk, or service counter at an appropriate height (between 1.2 and 1.3 metres, with 0.9 metres width) for visitors who use wheelchairs or mobility scooters.
Activities are held in environments suitable for participants who are neurodiverse.
Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
The venue does not offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
This site does not have a designated breakout room or quiet space for visitors who require it.
The venue hosts events or activities that use audiovisual equipment.
Activities are held in environments suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
Closed captions, subtitles, or Sign Language interpretation are not available for video content in activities or events.
Audio descriptions are not available for video content in activities or events for people who experience blindness or low vision.
Staff members are aware of accessible features and services available within this venue and are able to provide assistance when needed.
Staff can assist visitors who do not communicate verbally.
Staff are available to assist visitors with blindness or low vision if needed.
Staff are available to assist visitors with intellectual disabilities if needed.
It is not confirmed if staff have received specific training on accessibility and inclusion for visitors.
Wheelchair & Mobility Scooter Access
The main entrance and pathway are accessible, providing step-free access.
The reception area is easy to navigate.
All main entrances, passageways, and doorways have a minimum width of 0.81 metres and doors are easy to open with one hand.
However, not all doors and doorways accommodate mobility scooters or powerchairs.
The site contains steps and does not offer ramps or lifts as an alternative.
All flooring, including accessible footpaths, has non-slippery surfaces.
Accessible Parking
There are no designated accessible parking spaces available.
The closest accessible parking is more than 50 metres from the main entrance.
The car park is not well-lit at night.
There is no secure space for visitors to store possessions or sufficient room for transfers by car doors.
Accessible Restrooms
There is no clearly labelled accessible restroom, and no gender-neutral restroom.
The women's restroom may have an accessible stall, but this could not be verified.
The men's restroom does not have accessible toilets with grabrails.
Grabrails are not easily accessible, and handwashing/drying facilities are out of reach for a wheelchair user.
The restroom door cannot be opened, locked, or unlocked with one hand, and staff cannot unlock it in an emergency.
The restroom interior does not meet required dimensions for wheelchair access.
An additional doorway leading to the accessible stalls cannot be traversed alone by a wheelchair user.
Blindness & Low Vision
A safe footpath leads to the entrance and includes tactile ground surface indicators.
Staff are available to assist visitors with blindness or low vision if needed.
Audio descriptions are not available for video content in activities or events.
Deafness & Limited Hearing
Emergency alert systems provide both audio and visual warnings, and evacuation plans consider individuals with deafness or limited hearing.
Activity environments are suitable for participants with deafness or limited hearing, featuring clear signs and graphics.
Closed captions, subtitles, or Sign Language interpretation are not available for video content in activities or events.
Neurodiverse Support
Activity environments are suitable for neurodiverse participants.
Staff can quickly intervene if audiovisual systems may cause distress or seizures.
Participants can easily withdraw from activities if they experience sensory overload or discomfort.
The venue does not offer a wide range of sensory experiences, nor does it have a designated breakout or quiet space.
Service Animals
All service animals are welcome on the premises and can access all spaces where their owners are permitted.
