



100 Customs Street West, Auckland, Auckland, 1010, NZ























































About
Built over 100 years ago and refurbished in 2012, our centre has two pools, spa, steam and sauna facilities and a state-of-the-art fitness centre to help you get active. Whether your goal is general fitness, weight loss, sports training or rehabilitation, the Tepid Baths is here to help you get active your way. Learning to swim? Regardless of age or ability, you and your family are encouraged to learn to swim with us. We have swim classes catered to meet individual abilities.
Accessible to visitors who:
Visitor experience




























- The main entrance and pathway to Tepid Baths are accessible, providing step-free access.
- Designated and clearly-marked accessible parking spaces are available within 20 metres of the main entrance.
- Two accessible parking spaces can be found on Customs Street West, alongside the venue.
- Public transport, including bus, train, light rail, and ferry, is available for reaching the site.
- A safe footpath leads to the entrance for people who are blind or experience low vision.
- However, there are no designated drop-off and pick-up points or loading zones to ensure safe and convenient access.
- Activities at Tepid Baths offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- Staff can quickly intervene if audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The venue is able to close doorways and windows to create a temperature-controlled space in the event of sudden bad weather.
- However, the venue does not have a designated breakout room or quiet space for visitors who require it.
- The venue is unable to adjust the temperature of all indoor venues (e.g., through air conditioning or central heating) for visitors who require controlled room temperatures.
- Tepid Baths hosts events and activities, some of which use audiovisual equipment.
- Water-based activities are offered, including a learner pool with ramp access and a water wheelchair.
- The main pool and spa pool offer entry via stairs, but a pool hoist is available to assist visitors into both.
- Wheelchairs and other accessibility aids are available for loan onsite.
- Activities are held in environments suitable for participants who are blind or experience low vision, deaf or have limited hearing, and who are neurodiverse.
- Staff are available to assist guests with blindness or low vision, intellectual disabilities, and acquired brain injuries if needed.
- Tepid Baths is a staffed venue, and staff members are aware of accessible features and services available.
- Some staff have received workplace education and training on accessibility and inclusion for visitors.
- Staff are available to provide assistance when needed, including for guests with blindness or low vision, intellectual disabilities, and acquired brain injuries.
- In the event of an emergency, staff are able to notify all visitors quickly and clearly.
- If emergency escape routes are not immediately accessible to people who require mobility assistance, staff are able to help.




























Wheelchair & Mobility Scooter Access
- The main entrance and pathway to the site are accessible, providing step-free access.
- The reception area is easy to navigate for visitors using wheelchairs, powerchairs, mobility scooters or walking aids.
- Although the site contains steps, ramps or lifts are also available and can be easily navigated.
- All entrances, passageways and doorways have a minimum width of 0.81 metres and accommodate people using wheelchairs, powerchairs or mobility scooters.
- Doors are easy to open by people who may not use both hands or arms.
Accessible Parking
- Designated and clearly-marked accessible parking spaces are available.
- Two accessible parking spaces are available on Customs Street West, alongside Tepid Baths.
- The main entrance or meeting point is located within 20 metres of the closest accessible parking space.
- There is sufficient room for people to transfer to their wheelchairs, powerchairs or mobility scooters by the car doors.
- The car park is well-lit at night.
Accessible Restrooms
- The venue has more than one clearly labelled accessible bathroom stall.
- A gender-neutral accessible toilet is located poolside and is unlocked for ease of access, though it does not have hand-drying facilities.
- An additional gender-neutral toilet and shower is available upstairs in the fitness centre, requiring a key from a staff member for access.
- Grabrails are easily accessible to a person seated on the toilet, and handwashing and drying facilities are within easy reach for wheelchair users.
- The bathroom mirror is at an appropriate height for a person who uses a wheelchair.
- However, the accessible restroom interior is not considered accessible for people who use manual wheelchairs or powerchairs due to cubicle dimensions (must be at least 2 metres x 1.6 metres).
Blindness & Low Vision
- A safe footpath leads to the entrance for people who are blind or experience low vision.
- Staff are available to assist guests with blindness or low vision, if needed.
- Tactile ground markings are in place for guests who use canes.
- Activities are held in environments that are suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
- Tactile ground surface indicators are not available at the top of each set of stairs.
Deafness & Limited Hearing
- Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Evacuation plans take into consideration individuals with deafness or limited hearing.
- Information on whether emergency alert systems produce both audio and visual warnings (e.g., an alarm and flashing lights) is not available.
Neurodiverse Support
- Activities are held in environments that are suitable for participants who are neurodiverse.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- The venue offers a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The site does not have a designated breakout room or quiet space for visitors who require it.
Service Animals
- Only service dogs are welcome on the premises.
- Service dogs can enter most, but not all, of the same spaces where their owners are welcome.
Location
Operating Hours
Opening hours
Monday5:30 AM – 9:00 PM
Tuesday5:30 AM – 9:00 PM
Wednesday5:30 AM – 9:00 PM
Thursday5:30 AM – 9:00 PM
Friday5:30 AM – 9:00 PM
Saturday7:00 AM – 6:00 PM
Sunday (Today)7:00 AM – 6:00 PM