Quest Mount Maunganui

• Two accessible carparks are available on-site, with one designated 2.4-metre-wide space and a curb cut.
• An accessible, step-free pathway at least 80 cm wide leads from the parking directly to reception, though it is not well-lit at night.
• The reception area is easy to navigate for wheelchair users, and the counter height is suitable.
• Guests using wheelchairs or mobility scooters should contact the on-site manager for access to the after-hours entrance.
• The main entrance door, measuring 80-100 cm wide, opens outwards and is heavy, potentially requiring assistance to hold open upon initial entry.
• Lift access is required to reach rooms, and a key card is needed to operate the lift.

• Braille or raised text is present on lift controls, aiding visitors with low vision.
• Emergency alert systems feature both audio and visual warnings (alarm and flashing lights).
• The pathway from parking is not well-lit at night, which may impact visitors with low vision.
• A low coffee table in the reception area could pose a tripping hazard for visitors with blindness or limited vision.
• Heating and cooling system controls are not accessible to wheelchair users and lack braille or tactile indicators.
• Room numbers do not feature braille or raised text.

• Quest Mount Maunganui does not host or offer booking for private functions on-site.
• The property notes that the majority of their corporate business travellers utilise Baypark Arena for conference events, implying events are held off-site.

• Staff are readily available to assist guests with check-in and check-out processes, and throughout their stay.
• Assistance is offered to guests with both visible and non-visible accessibility requirements.
• Some staff members have received workplace education and training on accessibility and inclusion for visitors.
• Staff can be contacted at all times via email or through the in-room phone system.

Wheelchair & Mobility Scooter Access

• The venue offers three wheelchair accessible rooms and a lobby bathroom wide enough for guests.
• Step-free access is available to rooms via a service lift, which has an entrance width of over 100 cm and braille controls.
• Corridors are wide (at least 91 cm), and accessible apartments feature a minimum of 80 cm clearance at room entrances.
• The reception area is easy to navigate, and the card payment device is accessible to wheelchair users.
• Accessible bathrooms include step-free showers (0 mm edge, 120 cm x 120 cm), wall-mounted shower chairs, grab rails, and accessible wash basins and toilets.
• Kitchenettes provide over 2 metres of manoeuvring space, with accessible sinks, dishwashers, refrigerators, and stove tops.
• Living and dining areas offer ample space for manoeuvring, with accessible seating and dining tables.

Accessible Restrooms

• Accessible toilets are available within the accessible rooms and the lobby bathroom is wide enough.
• Bathroom entrances are 80-100 cm wide with sliding doors that can be opened with one hand.
• Showers are open plan with a 0 mm edge, dimensions of 120 cm x 120 cm, and feature a handheld shower head, fixed grab rails, and a wall-mounted shower chair.
• Wash basins can be accessed by wheelchairs, have one-hand taps, and mirrors are at an appropriate height.
• The area around the toilet is accessible (at least 2 metres x 1.6 metres) and includes fixed grab bars.
• The bathroom can be unlocked from the outside in an emergency.

Accessible Parking

• Two accessible carparks are available on-site, including one designated space at least 2.4 metres wide.
• A curb cut provides easy access from the parking space.
• There is an accessible, step-free pathway at least 80 cm wide from the parking space directly to reception.
• The designated parking space is not undercover, and the pathway is not well-lit at night.

Blindness & Low Vision

• Lift controls feature braille or raised text for navigation.
• Emergency alert systems include both audio and visual warnings, and clear signs or maps are provided for guidance to exits.
• A low coffee table in the reception area may pose a tripping hazard for visitors.
• The pathway from parking to the accommodation entrance is not well-lit at night, and room numbers do not have braille or raised text.

Deafness & Limited Hearing

• Emergency alert systems produce both audio and visual warnings, such as an alarm and flashing lights.
• Evacuation plans specifically take into consideration individuals with deafness or limited hearing.
• Staff are able to notify all visitors quickly and clearly in the event of an emergency.

Neurodiverse Support

• The venue indicates it is accessible to people who are neurodiverse.
• Staff are available to assist guests with both visible and non-visible accessibility requirements.
• Clear directions, signs, or maps are in place to guide visitors throughout the venue.
• Seating with back and arm support is provided in waiting areas.

Service Animals

• Service dogs are permitted on the property.
• A secure, fenced space is available for service dogs for toileting.
• The venue does not provide bowls for water and food for service animals.