The Fickling Centre

• The main entrance and pathway are step-free and accessible.
• Two accessible parking spaces are available within 20 metres of the main entrance, with adequate transfer room and kerb cuts to a footpath.
• **Hazard noted:** The car park has storm drains, uneven concrete, and potholes which pose a wet weather risk.
• Designated drop-off or loading zones are available directly at the main entrance with no time limit.
• Taxis or rideshare vehicles can drop passengers close to the entrance.
• Public transport (bus) is available, with wheelchair-accessible stops located 50-100 metres from the venue entrance.
• The path to the entrance is mostly smooth with a gentle slope and no steps.
• Clear signage for the venue's entrance is displayed, and the main entrance doors are automatic.
• There is no reception or information desk near the entrance.
• The entrance does not have tactile ground surface indicators.

• The venue plays music through a speaker system at a volume no louder than 85 decibels, and staff can control the music volume.
• There are no areas with strong scents or fragrances.
• Visitors can easily step away from activities or events if they experience sensory overload or discomfort.
• A quiet space is available, but it is not clearly marked.
• The venue does not offer quiet hours for neurodiverse visitors.
• Activities do not offer a range of sensory experiences for visitors sensitive to light, sound, or touch.
• Captions, subtitles, sign language, audio descriptions, hearing loops, tactile exhibits, braille signage, or large-print materials are not available.
• The venue consists of only the downstairs level of a two-storey building.

• The venue hosts events that use audiovisual equipment.
• Information about event dates, times, and nature is provided in advance on the website and community pages.
• Events are held in environments suitable for visitors who are blind/low vision (even, non-slip flooring, unobstructed pathways), deaf/limited hearing (clearly displayed signs/graphics), and neurodiverse.
• Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
• **Hazard noted:** The Hillsborough room, which has stairs and ramps, is identified as a trip hazard for blind people.
• Staff cannot quickly intervene if audiovisual content could trigger seizures or distress.
• Captions, audio descriptions, or hearing loops are not available for video content.
• There is no designated breakout room or quiet space for visitors who require it during events.
• The temperature of all indoor venues cannot be adjusted, though the venue can create a temperature-controlled space if needed by closing doorways and windows.

• The venue is staffed, and some staff have received training on accessibility and inclusion for visitors upon induction.
• Staff members are aware of accessible features and services and can provide assistance when needed.
• The organisation participates in other accessibility partnership initiatives.
• Staff have not received training on assisting people with disability during emergencies.
• Staff cannot assist those needing mobility support if evacuation routes are not accessible.
• **Note:** One of the venue rooms, Hillsborough, includes stairs and ramps.

Wheelchair & Mobility Scooter Access

• The main entrance and pathway are step-free and accessible.
• The main entrance features automatic doors, and all entrances, passageways, and doors are at least 0.81 metres wide.
• The venue is the downstairs level of a two-storey building.
• Evacuation routes are accessible for wheelchair and mobility aid users.

Accessible Parking

• Two designated accessible parking spaces are available within 20 metres of the main entrance.
• There is adequate room for wheelchair transfer, and the parking includes a kerb cut or level entry to a footpath.
• The car park has storm drains, uneven concrete, and potholes, which may pose a wet weather risk.

Accessible Restrooms

• A clearly labelled, gender-neutral accessible restroom is available with wheelchair-accessible interior dimensions (at least 2 metres x 1.6 metres).
• It includes grab rails, an accessible height toilet with right-side transfer space, and accessible basin, mirror, soap dispenser, and hand dryer.
• There is no emergency call button or alarm reachable from the toilet, and only one accessible restroom is available.

Blindness & Low Vision

• A safe footpath to the entrance is available, and glass doors/walls are clearly marked.
• Tactile ground surface indicators are at the top of stairs on site, but not at the main entrance.
• No colour contrast on paths/stairs, braille signage, tactile exhibits, or large-print materials are available.
• **Hazard noted:** The Hillsborough room (stairs and ramps) is a trip hazard.

Deafness & Limited Hearing

• Emergency alerts do not include both audio and visual warnings, and evacuation plans lack provisions for people who are deaf or hard of hearing.
• Captions, subtitles, or sign language are not available for video content, nor are hearing loops or assistive listening devices.
• Events are suitable for visitors with limited hearing, with clearly displayed signs or graphics.

Neurodiverse Support

• Visitors can easily step away if they experience sensory overload, and a quiet space is available (though not clearly marked).
• No quiet hours are offered, and activities do not provide a range of sensory experiences.
• There is no designated breakout room, and temperature adjustment is limited.

Service Animals

• Service dogs are welcome on the premises and can access all of the same spaces as their owners.