Abbotsford Convent
Accessible to visitors who:
- The main entrance and pathway are step-free and accessible, featuring an open storefront door type.
- All entrances, passageways, and doors are at least 0.81 metres wide, allowing for easy navigation.
- While steps are present on site, ramps and lifts are available and are navigable by wheelchairs.
- Accessible evacuation routes are provided for wheelchair and mobility aid users.
- An accessible restroom features a wheelchair-accessible interior (at least 2 metres x 1.6 metres).
- Please note, the main grounds have cracked and uneven footpaths that could pose an obstacle for wheelchair and mobility scooter users.
- There is one clearly labelled, gender-neutral accessible restroom on site.
- The restroom door can be opened, locked, and unlocked with one hand, and staff can unlock it in an emergency.
- The interior is wheelchair-accessible with grab rails, an accessible-height toilet (450-480mm), and transfer space on the right.
- Toilet paper, flush mechanisms, and basin taps are easily reachable and operable with one hand.
- The basin is accessible to wheelchair users, with an accessible mirror and hand drying facilities (electric underneath).
- Please note, the soap dispenser is not at an accessible height and there is no emergency call button reachable from the toilet.
- Five designated accessible parking spaces are available within a paid, well-lit parking lot.
- The parking spaces are located less than fifteen metres from the main entrance.
- There is adequate room for wheelchair transfer from both driver and passenger car doors.
- Parking spaces provide a kerb cut or level entry to a footpath.
- The parking structure allows for vehicles with a minimum height of 2.2 metres.
- While there are some steps or kerbs between the parking and exit, ramps or lifts are available.
- Please note, visitors will need to self-transfer and travel across a zebra-striped path to enter the convent grounds.
- A safe footpath leads to the entrance for people who are blind or have low vision.
- Contrasts in colour or texture are used on paths or stairs to assist visitors with low vision.
- However, tactile ground surface indicators are not provided at the entrance or at the top of stairs.
- Glass doors or walls are not clearly marked, and large-print materials or braille signage are not available.
- Events are generally not held in environments suitable for visitors who are blind or have low vision, due to uneven or non-slip flooring and obstructed pathways.
- The majority of common grounds feature cracked and uneven footpaths, which pose a hazard.
- All visitors can be notified quickly and clearly in an emergency, with evacuation plans including provisions for people who are deaf or hard of hearing.
- Emergency alerts include both audio and visual warnings (e.g., alarms and flashing lights).
- Events held at the venue are suitable for visitors who are deaf or experience limited hearing, with clearly displayed signs or graphics.
- However, captions, subtitles, or sign language are not available for video content, as audiovisual equipment is not used for events.
- Audio descriptions for video content are not available, and hearing loops or assistive listening devices are not provided.
- Activities offer a range of sensory experiences for visitors sensitive to light, sound, or touch.
- Visitors can easily step away from activities or events if they experience sensory overload or discomfort.
- Quiet hours are offered on Mondays from 9:00 to 11:00 for neurodiverse visitors.
- The venue does not have areas with strong scents or play music through a speaker system during operating hours.
- Events are held in environments suitable for neurodiverse visitors.
- Indoor venues can adjust temperature and create temperature-controlled spaces during heatwaves, cold snaps, or sudden shifts in temperature.
- Please note, there is no designated breakout room or quiet space for visitors who require it.
- Service animals are welcome on the premises.
Venue accessibility summary
Abbotsford Convent offers good accessibility for wheelchair users with step-free access, accessible parking, and a well-equipped accessible restroom, although the main grounds feature some uneven footpaths. Support for neurodiverse visitors includes quiet hours and sensory-friendly events. However, facilities for those with blindness, low vision, or hearing impairments are limited, and comprehensive staff training on accessibility is not consistently applied across all businesses on site.
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Visitor experience
- The main entrance and pathway are step-free and accessible, featuring an open storefront door type with clear signage.
- The path to the entrance is mostly smooth with a gentle slope, but visitors should be aware it can be wet or damp at times.
- Designated drop-off zones are available within 20 metres of the main entrance, with a 10-minute time limit.
- Taxis or rideshare vehicles can drop passengers close to the entrance.
- Public transport (bus) is available, but stops are more than 200 metres from the venue entrance, and their wheelchair accessibility is unsure.
- There are no tactile ground surface indicators at the entrance, and no reception or information desk near the entrance.
- Activities offered provide a range of sensory experiences for visitors sensitive to light, sound, or touch.
- Visitors can easily step away if they experience sensory overload.
- Quiet hours are offered on Mondays from 9:00 to 11:00 for neurodiverse visitors.
- The venue does not have areas with strong scents or play music through a speaker system during operating hours.
- The venue lacks captions, subtitles, sign language for video content, audio descriptions, hearing loops, tactile exhibits, braille signage, or large-print materials.
- There is no designated breakout room or quiet space available for visitors who require it.
- Events are held at the venue, and information on dates, times, and the nature of these events is provided in advance via the website and Facebook.
- Events are held in environments suitable for visitors who are deaf or experience limited hearing, and for neurodiverse visitors.
- Indoor venues can adjust the temperature and create temperature-controlled spaces during adverse weather conditions.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- Please note that audiovisual equipment is not used at events.
- Events are not held in environments suitable for visitors who are blind or experience low vision, often due to uneven flooring and obstructed pathways.
- Some Abbey staff have received training on accessibility and inclusion, and are aware of accessible features and services, able to provide assistance when needed.
- The last training was conducted in 2023 by an affiliate and focused solely on Abbey staff, not staff at other businesses within the convent grounds.
- The affiliate partner has not been asked to organise additional training.
- Staff have not received specific training on assisting people with disability during emergencies.
Wheelchair & Mobility Scooter Access
- The main entrance and pathway are step-free and accessible.
- All entrances, passageways, and doors are at least 0.81 metres wide.
- Ramps or lifts are available where steps are present and are navigable by wheelchairs.
- Accessible evacuation routes are provided, but be aware of cracked and uneven footpaths in common areas.
Accessible Parking
- Five designated accessible parking spaces are available within 15 metres of the main entrance.
- Spaces offer adequate transfer room, a kerb cut, and are well-lit.
- The parking structure accommodates vehicles up to 2.2 metres in height.
Accessible Restrooms
- A clearly labelled, gender-neutral accessible restroom is available.
- The restroom is wheelchair-accessible with grab rails, an accessible toilet, basin, and mirror.
- Doors, flush, and taps are one-hand operable, and staff can unlock the door in an emergency.
Blindness & Low Vision
- A safe footpath leads to the entrance, and colour contrasts are used on paths and stairs.
- However, tactile ground surface indicators, clear glass markings, braille signage, and large-print materials are not available.
- Uneven footpaths across the common grounds pose a hazard.
Deafness & Limited Hearing
- Emergency alerts include both audio and visual warnings, and evacuation plans consider people who are deaf or hard of hearing.
- Events are suitable for visitors with limited hearing.
- Captions, sign language, audio descriptions, or hearing loops are not available.
Neurodiverse Support
- The venue offers a range of sensory experiences, with quiet hours on Mondays (9:00-11:00).
- Visitors can easily step away from activities, and indoor temperatures are adjustable.
- The venue does not have strong scents or play loud music, but lacks a dedicated breakout room.
Service Animals
- Service animals are welcome on the premises.
- It is currently unknown if service animals can access all areas of the venue.