Albany Creek Leisure Center
Accessible to visitors who:
- The main entrance and pathway are step-free and accessible.
- The main entrance features automatic doors, and all entrances, passageways, and doors are at least 0.81 metres wide.
- All ramps on-site can be used safely by people using wheelchairs or other mobility aids.
- The reception desk is accessible for visitors using wheelchairs or mobility scooters.
- An elevated cardio section within the main gym is not easily accessible for wheelchair users.
- The primary gym entrance doors are not automatic.
- There is a gender-neutral or all-genders restroom available, along with clearly labelled accessible restrooms.
- Accessible restroom doors can be opened, locked, and unlocked with one hand.
- The restroom interior is accessible to wheelchair users, measuring at least 2 metres x 1.6 metres, and staff can unlock the restroom in an emergency.
- Grab rails are installed, and the toilet height is between 450-480mm with transfer space on both sides.
- Toilet paper is easily reachable, and the flush can be operated with one hand or automatically.
- Basins, taps, mirrors, soap dispensers, and electric underneath hand drying facilities are all accessible.
- Emergency call buttons are reachable from the toilet.
- The venue offers multiple accessible restrooms, including one Changing Places bathroom and two all-access bathrooms.
- Three designated accessible parking spaces are available.
- There is adequate room to transfer to a wheelchair from driver and passenger car doors.
- Parking spaces have a kerb cut or level entry to a footpath.
- The nearest accessible parking space is within 20 metres of the main entrance.
- The car park is well-lit at night and allows vehicles with a minimum height of 2.2 metres.
- There are steps, kerbs, or obstacles between the parking space and the nearest exit, however, ramps or lifts are available.
- There is a safe, smooth paved footpath to the entrance for people who are blind or have low vision, featuring a gentle slope.
- Tactile ground surface indicators are provided at the top of all stairs.
- Contrasts in colour or texture are used on paths or stairs to assist visitors with low vision.
- All floors, ramps, and paths have non-slip surfaces.
- Large-print materials are available, and the emergency plan is provided in accessible formats.
- Events are held in environments suitable for visitors who are blind or experience low vision, with even, non-slip flooring and unobstructed pathways.
- Note: The main entrance does not have tactile ground surface indicators, and glass doors or walls are not clearly marked for people with low vision.
- Evacuation plans include provisions for people who are deaf or hard of hearing.
- Events are held in environments suitable for visitors who are deaf or experience limited hearing, with clearly displayed signs or graphics.
- Note: The venue does not offer hearing loops or assistive listening devices.
- Note: Emergency alerts do not include both audio and visual warnings.
- Note: Captions, subtitles, or sign language for video content are not applicable, indicating these may not be features.
- Visitors can easily step away if they experience sensory overload during general visits or events.
- Music is played through a speaker system at a volume no louder than 85 decibels, and staff can control the volume.
- Events are held in environments suitable for neurodiverse visitors.
- The site has a designated breakout room or quiet space for visitors who require it.
- Note: The venue has automatic air fresheners in the main gym which may be a strong scent for some visitors.
- Note: The venue does not offer quiet hours for neurodiverse visitors.
- Note: It is 'not applicable' if activities offer a range of sensory experiences, implying this may not be a feature.
- Service animals are welcome on the premises.
- Service animals can access all spaces at this venue, with the exception of the pools.
Venue accessibility summary
The Albany Creek Leisure Centre provides comprehensive accessibility with designated parking, step-free access to the main entrance, and multiple accessible restrooms including a Changing Places facility. Staff are trained in accessibility and readily available to assist visitors, ensuring a welcoming and supportive environment.
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Visitor experience
- The main entrance and pathway are step-free and accessible.
- Designated drop-off or loading zones are available at the entrance with a 10-minute time limit.
- Taxis or rideshare vehicles can drop passengers directly at the entrance.
- The venue is accessible by bus, with stops less than 50 metres from the entrance.
- The path to the entrance is smooth and paved, with a gentle slope and no steps.
- Clear signage indicates the venue's entrance, which features automatic doors and a ramp.
- A reception or information desk is available near the entrance and is accessible for wheelchair users.
- Note: It is unsure if public transport stops are wheelchair-accessible (i.e. providing level boarding or ramps).
- Note: The entrance does not have tactile ground surface indicators.
- Visitors can easily step away if they experience sensory overload.
- Music is played through a speaker system at a volume no louder than 85 decibels, and staff can control the volume.
- A designated breakout room or quiet space is available for visitors who require it.
- Large-print materials are available.
- Note: The main gym has automatic air fresheners which may present strong scents.
- Note: The venue does not offer quiet hours for neurodiverse visitors, hearing loops, tactile exhibits, or braille signage.
- Note: Audio descriptions for video content are not available.
- Note: It is 'not applicable' if activities offer a range of sensory experiences or if captions/subtitles are available, implying these features are not present or relevant.
- Events are held at this venue and use audiovisual equipment.
- Information about event dates, times, and nature is provided in advance via the venue's website, Facebook, and Instagram.
- Events are held in environments suitable for visitors who are blind or experience low vision (with even, non-slip flooring and unobstructed pathways).
- Events are held in environments suitable for visitors who are deaf or experience limited hearing (with clearly displayed signs or graphics).
- Events are held in environments suitable for neurodiverse visitors.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- Staff can quickly intervene if audiovisual content could trigger seizures or distress during events.
- The venue is staffed, and all staff have received training on accessibility and inclusion for visitors.
- Staff members are aware of accessible features and services and can provide assistance when needed.
- Accessibility inclusion training is provided to staff upon induction.
- Staff have received training on assisting people with disability during emergencies.
- The organisation participates in or partners with other accessibility badge programs or continuous workforce development initiatives.
Wheelchair & Mobility Scooter Access
- The main entrance and pathway are step-free and accessible.
- The main entrance features automatic doors, and all entrances, passageways, and doors are at least 0.81 metres wide.
- The reception desk is accessible for visitors using wheelchairs or mobility scooters.
- An elevated cardio section within the main gym is not easily accessible for wheelchair users, and the primary gym entrance doors are not automatic.
Accessible Parking
- Three designated accessible parking spaces are available within 20 metres of the main entrance.
- There is adequate room to transfer to a wheelchair, and spaces have a kerb cut or level entry to a footpath.
- The car park is well-lit and allows vehicles with a minimum height of 2.2 metres.
- There are some obstacles between parking and the exit, but ramps or lifts are provided.
Accessible Restrooms
- Multiple accessible restrooms are available, including a gender-neutral/all-genders option and a Changing Places bathroom.
- Accessible restroom doors can be operated with one hand, and staff can unlock them in an emergency.
- The interior is wheelchair-accessible (at least 2m x 1.6m), featuring grab rails, an accessible toilet height (450-480mm) with transfer space on both sides, and easily reachable toilet paper and flush.
- Basins, taps, mirrors, soap dispensers, and electric underneath hand drying facilities are all accessible.
- Emergency call buttons are reachable from the toilet.
Blindness & Low Vision
- A safe, smooth paved footpath with a gentle slope leads to the entrance.
- Tactile ground surface indicators are at the top of stairs, and colour contrasts are used on paths/stairs.
- All floors, ramps, and paths have non-slip surfaces.
- Large-print materials and an accessible emergency plan are available.
- Events are suitable for visitors with low vision, but the main entrance lacks tactile indicators, and glass doors are not clearly marked.
Deafness & Limited Hearing
- Evacuation plans include provisions for people who are deaf or hard of hearing.
- Events are held in suitable environments with clearly displayed signs or graphics.
- Note: Hearing loops or assistive listening devices are not available, and emergency alerts do not include visual warnings.
- Note: Captions/subtitles for video content are not applicable.
Neurodiverse Support
- Visitors can easily step away if they experience sensory overload, and a designated breakout room/quiet space is available.
- Music is played at a manageable volume (no louder than 85 decibels), and staff can control it.
- Events are held in environments suitable for neurodiverse visitors.
- Note: Automatic air fresheners in the main gym may present strong scents, and quiet hours are not offered.
Service Animals
- Service animals are welcome on the premises.
- Information regarding whether service animals can access all spaces at this venue is currently unavailable.