Auburn Ruth Everuss Aquatic Centre
Accessible to visitors who:
- The main entrance and pathway are step-free and accessible.
- A ramp is provided at the main entrance, in addition to 6 steps.
- All passageways and doors within the venue are at least 0.81 metres wide.
- All ramps on site can be used safely by people using wheelchairs or other mobility aids and have secure handrails.
- Accessible restrooms feature an interior of at least 2 metres x 1.6 metres, with accessible basins and mirrors.
- Evacuation routes are accessible to wheelchair and mobility aid users.
- Wheelchairs are available for visitors to borrow onsite.
- Visitors who use wheelchairs and mobility scooters are able to enter the main pool via a lagoon entrance. Aquatic wheelchairs are available on location.
- The venue provides a gender-neutral accessible restroom, which is clearly labelled.
- Accessible restroom doors can be opened, locked, and unlocked with one hand.
- The restroom interior is spacious (at least 2 metres x 1.6 metres) and includes grab rails.
- The toilet height is accessible (450-480mm from floor to seat), with transfer space available on both sides.
- The basin, mirror, soap dispenser, and hand drying facilities (paper towels) are all at accessible heights.
- An emergency call button is reachable from the toilet, and staff can unlock the restroom in an emergency.
- More than one accessible restroom is available at this venue.
- Two designated accessible parking spaces are available.
- There is adequate room to transfer to a wheelchair from both driver and passenger car doors.
- Parking spaces have a kerb cut or level entry to a footpath, and are located within 20 metres of the main entrance.
- The car park is well-lit at night and is part of a larger parking structure.
- The parking structure allows vehicles with a minimum height of 2.2 metres.
- There are no steps, kerbs, or obstacles between the parking spaces and the nearest exit.
- A safe, smooth paved footpath with a gentle slope leads to the venue entrance.
- Tactile ground surface indicators are provided at the main entrance and at the top of all stairs on site.
- Contrasts in colour or texture are used on paths or stairs to assist visitors with low vision.
- However, glass doors or walls are not clearly marked for people with low vision.
- Audio descriptions for video content, braille signage, and large-print materials are not available.
- Emergency alerts do not include both audio and visual warnings (e.g., alarms and flashing lights).
- Captions, subtitles, or sign language are not available for video content.
- Hearing loops or assistive listening devices are not available.
- Events held at the venue are not suitable for visitors who are deaf or experience limited hearing.
- Staff are available to support visitors with deafness and limited hearing.
- Visitors can easily step away if they experience sensory overload during activities or events.
- A designated breakout room or quiet space is available for visitors who require it.
- Events held at the venue are suitable for neurodiverse visitors.
- The temperature of all indoor venues can be adjusted through air conditioning or central heating.
- The venue can create a temperature-controlled space by closing doorways and windows during weather shifts.
- Clear directions, signs, or maps are available to guide visitors through the venue.
- All service animals are welcome on the premises.
- Service animals can go everywhere their visitors go, with the exception of the pools and showers.
Venue accessibility summary
The Auburn Ruth Everuss Aquatic Centre is designed to create a welcoming and inclusive experience for all visitors, with accessible parking, step free entry, and fully accessible restrooms and changing facilities. Staff receive comprehensive accessibility training to support a wide range of visitor needs. The centre also offers quiet rooms and designated spaces to support visitors who are neurodivergent or may benefit from a calm, low sensory environment. Additional accessibility features are available throughout the venue to help visitors feel comfortable and supported during their visit.
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Visitor experience
- The main entrance and pathway are step-free and accessible.
- Designated drop-off and loading zones are available directly at the entrance with no time limit.
- Taxis or rideshare vehicles can drop passengers close to the entrance.
- The venue is accessible by public transport (train and bus), with wheelchair-accessible stops located 100-200 metres from the entrance.
- The path to the entrance is smooth, paved, and has a gentle slope.
- While there are 6 steps at the main entrance, a ramp is also provided for access.
- The main entrance features clear signage and manual light doors.
- A reception desk near the entrance is accessible for visitors using wheelchairs or mobility scooters.
- Visitors can easily step away from activities if they experience sensory overload.
- The venue does not play music through a speaker system during operating hours and does not have areas with strong scents or fragrances.
- However, a range of sensory experiences is not applicable to activities offered.
- No dedicated quiet area is available (though a designated breakout room exists elsewhere).
- Captions, subtitles, sign language, audio descriptions, hearing loops, tactile exhibits, braille signage, and large-print materials are not available.
- Quiet hours for neurodiverse visitors are not offered.
- Events are held at the venue and utilise audiovisual equipment.
- Information about event dates, times, and nature is provided in advance via the venue's website, Facebook, and Instagram.
- Events are held in environments considered suitable for neurodiverse visitors, with designated breakout rooms and temperature-controlled spaces.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- However, events are not held in environments suitable for visitors who are deaf or experience limited hearing.
- The venue is staffed, and all staff have received training on accessibility and inclusion for visitors.
- Staff members are aware of accessible features and services within the venue and can provide assistance.
- Accessibility inclusion training is provided annually to staff.
- Staff have received training on assisting people with disability during emergencies, and can intervene if audiovisual content could trigger seizures or distress.
- The organisation does not participate in any accessibility badge programs or continuous workforce development initiatives.
Wheelchair & Mobility Scooter Access
- The main entrance and pathway are step-free and accessible.
- A ramp is provided at the main entrance, in addition to 6 steps.
- All passageways and doors within the venue are at least 0.81 metres wide.
- All ramps on site can be used safely by people using wheelchairs or other mobility aids and have secure handrails.
- Accessible restrooms feature an interior of at least 2 metres x 1.6 metres, with accessible basins and mirrors.
- Evacuation routes are accessible to wheelchair and mobility aid users.
- Wheelchairs are available for visitors to borrow onsite.
Accessible Parking
- Two designated accessible parking spaces are available.
- There is adequate room to transfer to a wheelchair from both driver and passenger car doors.
- Parking spaces have a kerb cut or level entry to a footpath, and are located within 20 metres of the main entrance.
- The car park is well-lit at night and is part of a larger parking structure.
- The parking structure allows vehicles with a minimum height of 2.2 metres.
- There are no steps, kerbs, or obstacles between the parking spaces and the nearest exit.
Accessible Restrooms
- The venue provides a gender-neutral accessible restroom, which is clearly labelled.
- Accessible restroom doors can be opened, locked, and unlocked with one hand.
- The restroom interior is spacious (at least 2 metres x 1.6 metres) and includes grab rails.
- The toilet height is accessible (450-480mm from floor to seat), with transfer space available on both sides.
- The basin, mirror, soap dispenser, and hand drying facilities (paper towels) are all at accessible heights.
- An emergency call button is reachable from the toilet, and staff can unlock the restroom in an emergency.
- More than one accessible restroom is available at this venue.
Blindness & Low Vision
- A safe, smooth paved footpath with a gentle slope leads to the venue entrance.
- Tactile ground surface indicators are provided at the main entrance and at the top of all stairs on site.
- Contrasts in colour or texture are used on paths or stairs to assist visitors with low vision.
- However, glass doors or walls are not clearly marked for people with low vision.
- Audio descriptions for video content, braille signage, and large-print materials are not available.
Deafness & Limited Hearing
- Emergency alerts do not include both audio and visual warnings (e.g., alarms and flashing lights).
- Evacuation plans do not include provisions for people who are deaf or hard of hearing.
- Captions, subtitles, or sign language are not available for video content.
- Hearing loops or assistive listening devices are not available.
- Events held at the venue are not suitable for visitors who are deaf or experience limited hearing.
Neurodiverse Support
- Visitors can easily step away if they experience sensory overload during activities or events.
- A designated breakout room or quiet space is available for visitors who require it.
- Events held at the venue are suitable for neurodiverse visitors.
- The temperature of all indoor venues can be adjusted through air conditioning or central heating.
- The venue can create a temperature-controlled space by closing doorways and windows during weather shifts.
- Clear directions, signs, or maps are available to guide visitors through the venue.
Service Animals
- All service animals are welcome on the premises.
- Information regarding whether service animals can access all spaces at this venue is not provided.