Bayfair
Accessible to visitors who:
- Over 42 designated accessible parking spaces are available, with three located directly next to the entrance and seven additional spaces along the sides.
- Accessible parking spaces provide sufficient room for transfers and offer level entry.
- All four main entrances provide step-free, level access with automatic doors.
- Interior passageways and doorways have a minimum width of 0.81 metres.
- Wheelchairs, mobility scooters, and walkers are available for loan, alongside power chair and mobility scooter charging centres.
- Please note that not all flooring, including accessible footpaths, has non-slippery surfaces.
- Bayfair has five gender-neutral, clearly labelled accessible restrooms, with one located in the parents' room and three others throughout the complex.
- Restroom doors can be opened, locked, and unlocked with one hand, and staff can unlock them in an emergency.
- The restroom interiors are spacious, exceeding the 2 metre x 1.6 metre minimum for manual wheelchairs or powerchairs.
- Toilets are at an accessible height (450-480mm from floor to seat), with grabrails and a transfer space to the right.
- Wash basins, mirrors, soap dispensers, and electric hand dryers are all positioned at accessible heights.
- A significant limitation is the absence of an emergency call button or alarm accessible from the toilet.
- The venue offers over 42 designated and clearly-marked accessible parking spaces.
- Accessible parking bays provide ample room for transferring to wheelchairs, powerchairs, or mobility scooters.
- All accessible parking spaces offer level entry or a kerb cut, and are located within 20 metres of the main entrance.
- The accessible parking is part of a sheltered structure with a minimum height clearance of 2.2 metres.
- The car park is well-lit at night.
- While there are some obstructions between parking and the nearest exit, ramps and lifts are available to navigate them.
- Pathways leading to the main entrance have tactile ground surface indicators.
- The external pathways are smooth, paved, and level, providing a safe footpath for visitors with blindness or low vision.
- Events are held in environments considered suitable for visitors who are blind or experience low vision, with even, unobstructed pathways.
- All items on shelves and displays are placed no more than 0.4 metres from the edge, and cabinet displays are no taller than 0.7 metres.
- A potential hazard exists from car displays and individual store stalls throughout the mall which may pose a barrier to blind visitors.
- Note: Not all flooring, including accessible footpaths, has non-slippery surfaces.
- Emergency evacuation plans explicitly consider individuals with deafness or limited hearing.
- Emergency alert systems provide both audio and visual warnings, including alarms and flashing lights.
- Events are held in environments suitable for visitors who are deaf or experience limited hearing, with clearly displayed signs or graphics.
- The venue uses audiovisual equipment for events.
- A designated breakout room or quiet space is available for visitors who require it.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- Events are held in environments deemed suitable for neurodiverse visitors.
- The venue plays music louder than standard voice levels (over 85 decibels) which staff cannot control, and does not offer quiet hours.
- Strong scents are present in food courts and cosmetic stores throughout the shopping centre.
- The venue is unable to adjust the temperature of all indoor areas or create temperature-controlled spaces during extreme weather.
- Service dogs are permitted to enter all spaces where their owners are welcome.
Venue accessibility summary
Bayfair Shopping Centre provides extensive accessibility for visitors, including over 42 accessible parking spaces and step-free access throughout the venue. There are multiple gender-neutral accessible restrooms and a dedicated quiet space for neurodiverse visitors. Service dogs are permitted in all spaces, but other service animals are not.
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Visitor experience
- The four main entrances and pathways to the venue provide step-free access and have smooth, paved, and level surfaces.
- Tactile ground surface indicators are present on the pathway leading to the main entrance.
- Public bus transport is available within 50-100 metres of the venue's entrance, though the wheelchair accessibility of these stops is uncertain.
- The main entrances feature automatic doors and have no steps.
- There is an accessible reception or information desk near the entrance.
- While the footpath clearly leads to the entrances, major signage indicating the entrance is not present.
- Designated drop-off and pick-up points or loading zones are not available.
- A designated breakout room or quiet space is available for visitors.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- The venue plays music through a speaker system, which is sometimes louder than 85 decibels, and staff cannot control the volume.
- Strong scents are present in the food courts and cosmetic stores throughout the shopping centre.
- The venue does not offer quiet hours for neurodiverse visitors.
- Screen displays feature content suitable for visitors with epilepsy or other light-sensitive conditions.
- Temperature control is not available for all indoor areas, nor can temperature-controlled spaces be created during extreme weather.
- Bayfair hosts various events and activities throughout the year, including during school holidays and seasonal festivals.
- Information about event dates, times, and nature is provided in advance via the website and Instagram.
- Events utilise audiovisual equipment and are held in environments suitable for visitors who are blind, have low vision, are deaf, have limited hearing, or are neurodiverse.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- Bayfair is a staffed venue, with personnel available to assist visitors.
- Staff are able to assist visitors requiring mobility assistance during emergencies if escape routes are not immediately accessible.
- Assistance is available from staff for visitors who require help during the checkout or payment process.
- Staff are generally assisted and trained to support visitors, though training levels may vary between individual stores within the centre.
Wheelchair & Mobility Scooter Access
- Over 42 designated accessible parking spaces are available, with three located directly next to the entrance and seven additional spaces along the sides.
- All four main entrances provide step-free, level access with automatic doors.
- Interior passageways and doorways have a minimum width of 0.81 metres.
- Wheelchairs, mobility scooters, and walkers are available for loan, alongside power chair and mobility scooter charging centres.
Accessible Parking
- The venue offers over 42 designated and clearly-marked accessible parking spaces.
- All accessible parking spaces offer level entry or a kerb cut, and are located within 20 metres of the main entrance.
- The accessible parking is part of a sheltered structure with a minimum height clearance of 2.2 metres.
- The car park is well-lit at night.
Accessible Restrooms
- Bayfair has five gender-neutral, clearly labelled accessible restrooms, which are spacious and exceed minimum dimensions.
- Toilets are at an accessible height (450-480mm from floor to seat), with grabrails and a transfer space to the right.
- Wash basins, mirrors, soap dispensers, and electric hand dryers are all positioned at accessible heights.
- There is no emergency call button or alarm accessible from the toilet.
Blindness & Low Vision
- Pathways leading to the main entrance have tactile ground surface indicators and are smooth, paved, and level.
- Events are held in environments considered suitable for visitors with blindness or low vision.
- All items on shelves and displays are placed no more than 0.4 metres from the edge, and cabinet displays are no taller than 0.7 metres.
- Car displays and individual store stalls throughout the mall may pose a barrier to blind visitors.
Deafness & Limited Hearing
- Emergency evacuation plans consider individuals with deafness or limited hearing, with alert systems providing both audio and visual warnings.
- Events are held in environments suitable for visitors who are deaf or experience limited hearing, with clearly displayed signs or graphics.
Neurodiverse Support
- A designated breakout room or quiet space is available for visitors who require it.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- The venue plays music louder than 85 decibels, which staff cannot control, and does not offer quiet hours.
- Strong scents are present in food courts and cosmetic stores.
Service Animals
- Only service dogs are welcome on the premises and are permitted to enter all spaces where their owners are welcome.
- Information regarding the accessibility for other types of service animals is not available.