Accessible to visitors who:


- The main entrance and pathway provide step-free access for people using wheelchairs, mobility scooters, or walking aids.
- The reception area is easy to navigate for visitors who use wheelchairs, powerchairs, mobility scooters, or walking aids.
- The site has no steps or escalators, therefore ramps are not applicable for navigation between levels.
- All entrances, passageways, and doorways have a minimum width of 0.81 metres and accommodate mobility aids.
- Doors are easy to open for people who may not use both hands or arms.
- Kitchen facilities are generally available to visitors, however, they are not easily accessible to people who use wheelchairs, powerchairs, mobility scooters, or walking aids.
- Evacuation routes are accessible for people using wheelchairs, powerchairs, mobility scooters, or walking aids.
- The restroom interior is accessible to people using manual wheelchairs or powerchairs, meeting dimensions of at least 2 metres x 1.6 metres.





- The venue has more than one accessible bathroom stall and a gender-neutral restroom.
- Accessible restrooms are clearly labelled.
- Grabrails are easily accessible to a person seated on the toilet.
- Restroom handwashing and drying facilities are within easy reach of a person who uses a wheelchair.
- The bathroom mirror is at an appropriate height for a person who uses a wheelchair.
- The restroom door can be opened, locked, and unlocked using one hand.
- The restroom cannot be unlocked by staff in the event of an emergency.
- Paper towels are available for hand drying.


- The site has designated and clearly-marked accessible parking spaces.
- The main entrance or meeting point is located within 20 metres of the closest accessible parking space.
- There is sufficient room for people to transfer to their wheelchairs, powerchairs, or mobility scooters by the driver and passenger car doors.
- The car park is well-lit at night.
- Designated drop-off and pick-up points or loading zones are available.
- A safe footpath, with non-slippery surfaces, leads to the entrance for people who are blind or experience low vision.
- Activities are held in environments suitable for participants who are blind or experience low vision, with even, non-slip flooring and unobstructed pathways.
- Staff are available to assist guests with blindness or low vision if needed.
- Tactile ground markings are in place for guests who use canes.
- Adaptive devices or optical aids are available for activities that rely on visuals.
- Audio description devices or guides are available onsite.
- If activities or events include video, audio descriptions are available.
- Clear directions, signs, or maps are available to guide visitors.
- Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Staff who use New Zealand Sign Language are available.
- Staff can assist guests who do not communicate verbally.
- If activities or events include video, closed captions, subtitles, or Sign Language interpretation are available for all videos.
- Evacuation plans take into consideration individuals with deafness or limited hearing.
- Activities are held in environments suitable for participants who are neurodiverse.
- Activities offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- A designated breakout room or quiet space is available for visitors who require it.
- Staff can intervene quickly where audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The temperature of all indoor venues can be adjusted to support visitors who require controlled room temperatures.
- The venue can create a temperature-controlled space in the event of a heatwave, cold snap, or sudden shift in temperature.
- All service animals are welcome on the premises.
- Service animals can enter all the same spaces in which their owners are welcome.
Venue accessibility summary
Blind Low Vision NZ is a highly accessible community centre with comprehensive provisions for a wide range of visitors. The venue offers step-free access, designated accessible parking, and multiple accessible restrooms, although staff cannot unlock these restrooms in an emergency. The centre provides extensive support for individuals with blindness, low vision, deafness, limited hearing, and neurodiverse needs, ensuring an inclusive experience for all.
Visitor experience



- The venue is accessible via public transport, specifically by train, with the closest stop located within 200 metres of the entrance.
- Designated drop-off and pick-up points or loading zones are available to ensure safe and convenient access for visitors.
- The main entrance and pathway provide step-free access for people using wheelchairs, mobility scooters, or walking aids.
- A safe footpath leads to the entrance for people who are blind or experience low vision.
- All flooring, including accessible footpaths, has non-slippery surfaces to prevent accidents and falls.
- The reception area is easy to navigate for visitors who use wheelchairs, powerchairs, mobility scooters, or walking aids.
- Clear directions, signs, or maps are available to guide visitors through the venue.
- There is a sheltered space available for visitors to use in the event of sudden bad weather.
- The venue offers activities with a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- A designated breakout room or quiet space is available for visitors who require it.
- Staff can intervene quickly where audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The temperature of all indoor venues can be adjusted through air conditioning, central heating, or a thermostat for visitors who require controlled room temperatures.
- The venue can create a temperature-controlled space by closing doorways and windows in the event of a heatwave, cold snap, or sudden shift in temperature.
- The venue hosts events or activities that use audiovisual equipment.
- For video content, closed captions, subtitles, or Sign Language interpretation are available for all videos.
- Audio descriptions are available for video content for people who experience blindness or low vision.
- Activity environments are suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
- Activity environments are suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Activity environments are also suitable for neurodiverse participants.
- Adaptive devices or optical aids and audio description devices or guides are available onsite for activities that rely on visuals.
- All staff have received workplace education and training on accessibility and inclusion for visitors.
- Staff members are aware of accessible features and services available within the venue and are able to provide assistance when needed.
- Staff who use New Zealand Sign Language are available.
- Staff can assist guests who do not communicate verbally.
- Staff are available to assist guests with blindness or low vision, if needed.
- In the event of an emergency, staff are able to help if escape routes are not immediately accessible to people who require mobility assistance.








Wheelchair & Mobility Scooter Access
- The main entrance and pathway are step-free and accessible.
- All entrances, passageways, and doorways have a minimum width of 0.81 metres and accommodate mobility aids.
- The reception area is easy to navigate, and the site contains no steps.
- Kitchen facilities are available but are not easily accessible for mobility aid users, which is a key limitation.
Accessible Restrooms
- The venue offers multiple, clearly labelled, gender-neutral accessible bathroom stalls.
- Grabrails are easily accessible, and handwashing/drying facilities are within reach for wheelchair users.
- The restroom interior is spacious (at least 2 metres x 1.6 metres) with an appropriately heighted mirror.
- A significant limitation is that staff cannot unlock restrooms in an emergency.
Accessible Parking
- Designated and clearly-marked accessible parking spaces are available within 20 metres of the main entrance.
- There is sufficient room for vehicle transfers, and the car park is well-lit at night.
- Designated drop-off and pick-up points ensure safe access.
Blindness & Low Vision
- A safe, non-slippery footpath leads to the entrance.
- Activities are held in suitable environments with even flooring and unobstructed pathways.
- Staff are available to assist, and tactile ground markings are in place for cane users.
- Adaptive devices, optical aids, and audio description services are available for activities and video content.
Deafness & Limited Hearing
- Activities are held in suitable environments with clearly-displayed signs or graphics.
- Staff who use New Zealand Sign Language are available, and staff can assist non-verbal guests.
- All video content includes closed captions, subtitles, or Sign Language interpretation.
- Evacuation plans specifically consider individuals with deafness or limited hearing.
Neurodiverse Support
- Activities are suitable for neurodiverse participants, offering varied sensory experiences.
- Visitors can easily remove themselves from activities if experiencing sensory overload.
- A designated breakout room or quiet space is available.
- Staff can intervene quickly if audiovisual systems project distressing content, and indoor temperatures are adjustable.
Service Animals
- All service animals are welcome on the premises.
- Service animals can enter all the same spaces as their owners.