Downtown Tauranga
Accessible to visitors who:
- The main entrance and pathway to this site are accessible for people using wheelchairs, mobility scooters, or walking aids, providing step-free access.
- The reception area is easy to navigate for visitors who use wheelchairs, powerchairs, mobility scooters, or walking aids.
- All entrances, passageways, and doorways have a minimum width of 0.81 metres.
- Doors are easy to open by people who may not use both hands or arms.
- The site contains steps, and unfortunately, ramps or lifts are not available as alternatives.
- Not all doors and doorways accommodate people who use wheelchairs, powerchairs, or mobility scooters.
- The venue does not have a clearly labelled accessible restroom.
- There is no gender-neutral restroom available at this site.
- Restroom grabrails are not easily accessible to a person who is seated on the toilet, and the accessible restroom does not have grabrails.
- Restroom handwashing and drying facilities are not within easy reach of a person who uses a wheelchair.
- The restroom door cannot be opened, locked, or unlocked using one hand.
- The restroom interior is not accessible for people who use manual wheelchairs or powerchairs, as it does not meet the minimum cubicle dimensions of 2 metres x 1.6 metres.
- The restroom cannot be unlocked by staff in the event of an emergency.
- An additional doorway separates the hallway from the indicated accessible stalls, making it difficult for someone using a wheelchair to traverse alone.
- This site does not have designated and clearly-marked accessible parking spaces.
- The closest accessible parking space is located more than 50 metres away from the main entrance or meeting point.
- The car park is not well-lit at night.
- There is no secure locker or space for visitors to store their possessions.
- There is insufficient room for people to transfer to their wheelchairs, powerchairs, or mobility scooters by the driver and passenger car doors.
- This site has a safe footpath leading to the entrance for people who are blind or experience low vision.
- The pathway leading to the main entrance has tactile ground surface indicators.
- Staff are available to assist visitors with blindness or low vision, if needed.
- Audio descriptions are not available for activities or events that include video.
- Emergency alert systems produce both audio and visual warnings.
- Evacuation plans take into consideration individuals with deafness or limited hearing.
- Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Closed captions, subtitles, or Sign Language interpretation are not available for activities or events that include video.
- Activities are held in environments that are suitable for participants who are neurodiverse.
- Staff are able to intervene quickly where audiovisual systems project sound or graphics that may induce seizures or be distressing to visitors.
- Participants can easily remove themselves from activities at this site if they experience sensory overload or discomfort.
- This site does not have a designated breakout room or quiet space for visitors who require it.
- The venue does not offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- All service animals are welcome on the premises.
- Service animals can enter all the same spaces in which their owners are welcome.
Venue accessibility summary
Downtown Tauranga offers step-free access to its main entrance and a safe, tactile-guided footpath for visitors with blindness or low vision. However, the venue lacks designated accessible parking and its restrooms present significant accessibility challenges. Staff are available to assist with various visitor needs and emergency procedures include both audio and visual warnings.
Visitor experience
- Visitors can reach this site using public transport, with the closest mode located within 200 metres of the venue entrance.
- There are no designated drop-off and pick-up points or loading zones to ensure safe and convenient access.
- The pathway leading to the main entrance has tactile ground surface indicators to support visitors with blindness or low vision.
- The venue does not have a reception, help desk, or service counter at an appropriate height (between 1.2 and 1.3 metres, with 0.9 metres width) for visitors who use wheelchairs or mobility scooters.
- Activities are held in environments suitable for participants who are neurodiverse.
- Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- The venue does not offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- This site does not have a designated breakout room or quiet space for visitors who require it.
- The venue hosts events or activities that use audiovisual equipment.
- Activities are held in environments suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
- Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Closed captions, subtitles, or Sign Language interpretation are not available for video content in activities or events.
- Audio descriptions are not available for video content in activities or events for people who experience blindness or low vision.
- Staff members are aware of accessible features and services available within this venue and are able to provide assistance when needed.
- Staff can assist visitors who do not communicate verbally.
- Staff are available to assist visitors with blindness or low vision if needed.
- Staff are available to assist visitors with intellectual disabilities if needed.
- It is not confirmed if staff have received specific training on accessibility and inclusion for visitors.
Wheelchair & Mobility Scooter Access
- The main entrance and pathway are accessible, providing step-free access.
- The reception area is easy to navigate.
- All main entrances, passageways, and doorways have a minimum width of 0.81 metres and doors are easy to open with one hand.
- However, not all doors and doorways accommodate mobility scooters or powerchairs.
- The site contains steps and does not offer ramps or lifts as an alternative.
- All flooring, including accessible footpaths, has non-slippery surfaces.
Accessible Parking
- There are no designated accessible parking spaces available.
- The closest accessible parking is more than 50 metres from the main entrance.
- The car park is not well-lit at night.
- There is no secure space for visitors to store possessions or sufficient room for transfers by car doors.
Accessible Restrooms
- There is no clearly labelled accessible restroom, and no gender-neutral restroom.
- The women's restroom may have an accessible stall, but this could not be verified.
- The men's restroom does not have accessible toilets with grabrails.
- Grabrails are not easily accessible, and handwashing/drying facilities are out of reach for a wheelchair user.
- The restroom door cannot be opened, locked, or unlocked with one hand, and staff cannot unlock it in an emergency.
- The restroom interior does not meet required dimensions for wheelchair access.
- An additional doorway leading to the accessible stalls cannot be traversed alone by a wheelchair user.
Blindness & Low Vision
- A safe footpath leads to the entrance and includes tactile ground surface indicators.
- Staff are available to assist visitors with blindness or low vision if needed.
- Audio descriptions are not available for video content in activities or events.
Deafness & Limited Hearing
- Emergency alert systems provide both audio and visual warnings, and evacuation plans consider individuals with deafness or limited hearing.
- Activity environments are suitable for participants with deafness or limited hearing, featuring clear signs and graphics.
- Closed captions, subtitles, or Sign Language interpretation are not available for video content in activities or events.
Neurodiverse Support
- Activity environments are suitable for neurodiverse participants.
- Staff can quickly intervene if audiovisual systems may cause distress or seizures.
- Participants can easily withdraw from activities if they experience sensory overload or discomfort.
- The venue does not offer a wide range of sensory experiences, nor does it have a designated breakout or quiet space.
Service Animals
- All service animals are welcome on the premises and can access all spaces where their owners are permitted.