Eden Park
Accessible to visitors who:
- The main entrance and pathways are step-free and accessible.
- Ramps and lifts are provided where steps are present on the way to the entrance and within the venue.
- All ramps can be used safely by people using wheelchairs or other mobility aids.
- All entrances, passageways, and doors are at least 0.81 metres wide.
- Wheelchairs and other aids are available for visitors to borrow onsite.
- There are clearly labelled accessible toilets on most levels around the stadium.
- Accessible toilet doors can be opened, locked, and unlocked with one hand.
- The interior of accessible toilets is at least 2 metres x 1.6 metres.
- Grab rails are installed in the accessible toilets.
- The toilet height is accessible (450-480mm from floor to seat) with transfer space on the left side.
- Toilet paper, flush mechanisms, basin, taps, mirror, soap dispenser, and hand drying facilities are all accessible.
- There are 100 designated accessible car park spaces available.
- These spaces offer adequate room to transfer to a wheelchair from driver and passenger car doors.
- The parking spaces have a kerb cut or level entry to a footpath, and are uncovered.
- The nearest accessible car park space is within 20 metres of the main entrance.
- The car park is well-lit at night and has no steps, kerbs, or obstacles between the parking space and the nearest exit.
- A safe footpath to the entrance is available for people who are blind or have low vision.
- Tactile ground surface indicators are provided at the entrance and at the top of all stairs or escalators.
- Audio descriptions are available for video content.
- Tactile exhibits or touchable displays are available.
- Signage is available in braille and large-print materials are also provided.
- Events are held in environments suitable for visitors who are blind or experience low vision, with even, non-slip flooring and unobstructed pathways.
- All visitors can be notified quickly and clearly in an emergency, with evacuation plans including provisions for people who are deaf or hard of hearing.
- Emergency alerts include both audio and visual warnings.
- Hearing loops or assistive listening devices are available throughout the entire venue.
- Events are held in environments that are suitable for visitors who are deaf or experience limited hearing, with clearly displayed signs or graphics.
- Captions, subtitles, or sign language are not available for video content.
- Eden Park offers a dedicated sensory room on event days, located on Level 3 of the Samsung South Stand.
- This sensory room features weighted blankets, noise-cancelling headphones, and calming lighting to help regulate sensory input.
- Activities offer a range of sensory experiences for visitors sensitive to light, sound, or touch, and visitors can easily step away if they experience sensory overload.
- Events are held in environments that are suitable for neurodiverse visitors.
- The venue has a designated breakout room or quiet space for visitors who require it.
- Music is played through a speaker system at a volume louder than 85 decibels, but staff can control the music volume.
- Service animals are welcome on the premises.
- Service animals can access all spaces at this venue.
Venue accessibility summary
Eden Park, New Zealand's national stadium, offers extensive accessibility features including 100 accessible car parks, step-free access, and multiple accessible toilets. The venue provides a dedicated sensory room, hearing loops throughout, and offers wheelchairs for loan. Eden Park is committed to an inclusive experience, with staff available to assist visitors and regular accessibility audits conducted.
Visitor trends
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Visitor experience
- The main entrance and pathways are step-free and accessible.
- Designated drop-off zones are available, and taxis or rideshare vehicles can drop passengers at the main entrance, with a 5-minute time limit for loading zones.
- The entrance has tactile ground surface indicators and clear signage.
- Public transport (bus and train) stops are 100-200 metres from the venue entrance and are wheelchair-accessible.
- The path to the entrance is smooth and paved, with a level path that includes ramps where steps are present.
- The main entrance features push-button doors, and a reception/information desk near the entrance is accessible for wheelchair users.
- Staff (Spectator Services and Hood Helpers) are available to offer information, reassurance, and support upon arrival and departure.
- Activities offer a range of sensory experiences, and visitors can easily step away if they experience sensory overload.
- Eden Park provides a dedicated sensory room on event days, located on Level 3 of the Samsung South Stand, featuring weighted blankets, noise-cancelling headphones, and calming lighting.
- Audio descriptions are available for video content, and hearing loops or assistive listening devices are available throughout the entire venue.
- Tactile exhibits or touchable displays, braille signage, and large-print materials are available.
- Music is played through a speaker system at a volume louder than 85 decibels, but staff can control the music volume.
- The venue does not offer quiet hours for neurodiverse visitors.
- Events use audiovisual equipment and information about the dates, time, and nature of these events is provided in advance via the website, Facebook, Instagram, and community pages.
- Events are held in environments suitable for visitors who are blind or experience low vision, deaf or experience limited hearing, and neurodiverse.
- The site has a designated breakout room or quiet space for visitors who require it.
- The temperature of all indoor venues can be adjusted, and temperature-controlled spaces can be created by closing doorways and windows during weather shifts.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- Clear directions, signs, or maps are available to guide visitors through the venue.
- Some staff have received training on accessibility and inclusion for visitors.
- Staff members are aware of accessible features and services available within this venue and are able to provide assistance when needed.
- Accessibility inclusion training is provided annually, with all staff undertaking this training from 2027.
- Staff can assist those needing mobility support during emergencies.
Wheelchair & mobility scooter access
- The main entrance and pathways are step-free and accessible.
- Ramps and lifts are provided where steps are present on the way to the entrance and within the venue.
- All ramps can be used safely by people using wheelchairs or other mobility aids.
- All entrances, passageways, and doors are at least 0.81 metres wide, and door handles can be operated without a twisting or gripping motion.
Accessible parking
- Eden Park provides 100 mobility car park spaces for guests with valid mobility permits, allocated via a ballot system for major events, or in P5 via Reimers Avenue for smaller events.
- These spaces are within 20 metres of the main entrance, are well-lit, uncovered, and offer level entry to a footpath with no obstructions.
- There is adequate room to transfer to a wheelchair from driver and passenger car doors.
Accessible restrooms
- Clearly labelled gender-neutral accessible toilets are located on most levels around the stadium.
- These toilets are wheelchair accessible, with grab rails, accessible height toilets, and accessible basins, taps, mirrors, soap dispensers, and hand drying facilities.
- There is more than one accessible toilet at the venue.
Blindness & low vision
- The venue provides a safe footpath to the entrance with tactile ground surface indicators.
- Audio descriptions are available for video content, and tactile exhibits are offered.
- Signage is available in braille, and large-print materials are provided.
- Events are held in suitable environments with even, non-slip flooring and unobstructed pathways.
Deafness & limited hearing
- Eden Park ensures all visitors can be notified quickly and clearly in an emergency, with emergency alerts including both audio and visual warnings.
- Hearing loops or assistive listening devices are available throughout the entire venue.
- Events are held in environments suitable for visitors who are deaf or experience limited hearing, featuring clearly displayed signs or graphics.
Neurodiverse
- A dedicated sensory room, located on Level 3 of the Samsung South Stand, is available on event days, equipped with weighted blankets, noise-cancelling headphones, and calming lighting.
- Activities offer a range of sensory experiences, and visitors can easily step away if experiencing sensory overload.
- Events are held in environments suitable for neurodiverse visitors, and a designated breakout room or quiet space is available.
- Staff can control music volume.
Service animals
- Service animals are welcome on the premises and can access all spaces at Eden Park.