Fraser Cove
Accessible to visitors who:
- Main entrance and pathways offer step-free access.
- The main entrance is at least 0.81 metres wide.
- The reception area is easy to navigate.
- The venue has no steps or escalators.
- All entrances, passageways, and doorways are at least 0.81 metres wide.
- All doors and doorways accommodate wheelchairs, powerchairs, and mobility scooters.
- All doors can be opened using one hand.
- Accessible restrooms are available for visitors.
- The restrooms include one or more accessible toilet stalls.
- Clear labels indicate the location of accessible restrooms.
- Restroom doors can be operated using one hand.
- Restroom interiors are accessible for manual wheelchairs or powerchairs, meeting the minimum dimension of 2 metres x 1.6 metres.
- Accessible restrooms are equipped with grabrails that are easily accessible from the toilet.
- Handwashing and drying facilities are within easy reach for wheelchair users.
- The bathroom mirror is not at an appropriate height for wheelchair users.
- There are no gender-neutral restrooms at this venue.
- Two accessible toilets are provided, one in the men's and one in the women's restrooms, located between the Warehouse and Subway restaurant.
- Accessible restrooms offer space for self-transfer and include a changing room for parents.
- Designated and clearly marked accessible parking spaces are available.
- Sufficient room is provided for transferring to wheelchairs, powerchairs, or mobility scooters.
- The main entrance is within 30 metres of the closest accessible parking space.
- Steps or curbs separate parking from the nearest exit, but ramps or lifts are available.
- More than 25 accessible parking spaces are available, generally within 20 metres of shop entrances.
- Parking spaces vary in accessibility; some may not suit high mobility requirements or may require curb cuts.
- A safe footpath leads to the entrance.
- There are no tactile ground surface indicators on the pathway leading to the main entrance.
- Tactile indicators are absent, making it difficult to distinguish walking paths from parking lot entrances, which may challenge visitors who are blind or have low vision.
- Events are held in suitable environments with even, non-slip flooring and unobstructed pathways for visitors who are blind or have low vision.
- Events are held in environments suitable for visitors who are deaf or have limited hearing, featuring clearly displayed signs or graphics.
- Emergency notifications are quick and clear for all visitors.
- Evacuation plans consider individuals with deafness or limited hearing.
- Emergency alert systems provide both audio and visual warnings.
- Events are held in environments suitable for neurodiverse visitors.
- There is no designated breakout room or quiet space available.
- The shopping complex is a large outdoor complex, with limited shelter provided by overhangs on most all walkways.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- The venue does not play music through a speaker system during operating hours.
- There are no areas with strong scents or fragrances at this venue.
- Visitors should be aware that most all walkways have direct access to parking and the parking lot. Any visitors with running schemas should be aware before attending.
- All service animals are welcome on the premises.
- Service animals can enter all spaces where their owners are welcome.
Venue accessibility summary
Fraser Cove is largely accessible for visitors using wheelchairs and mobility scooters. It features accessible restrooms and parking. The centre also considers the needs of visitors with blindness or low vision, deafness or limited hearing, and neurodiverse conditions, particularly concerning events.
Visitor experience
- Designated drop-off and pick-up points are available.
- The venue is reachable by public transport.
- The closest bus stop is within 200 metres of the venue entrance.
- Bus services are available.
- The shopping centre is a spacious outdoor complex with wide, step-free walking paths from the parking area.
- Most individual store entrances are accessible for wheelchairs or mobility scooters.
- However, there are no tactile indicators differentiating walking paths from parking lot entrances, which may pose a challenge for visitors who are blind or have low vision.
- No music is played through a speaker system during operating hours.
- The venue does not have areas with strong scents or fragrances.
- There is no designated breakout room or quiet space available for visitors.
- Temperature adjustment for indoor venues is not possible for visitors requiring controlled room temperatures.
- Visitors can easily exit events if they experience sensory overload or discomfort.
- The venue hosts events and provides entertainment.
- Event information (dates, times, and nature) is provided in advance via the website.
- Events are held in environments suitable for visitors with blindness or low vision, featuring even, non-slip flooring and unobstructed pathways.
- Events are suitable for visitors who are deaf or have limited hearing, with clearly displayed signs or graphics.
- Events are suitable for neurodiverse visitors.
- No subtitles or closed captions are available for any event videos.
- All visitors are notified quickly and clearly in an emergency.
- Emergency alert systems provide both audio and visual warnings.
- Evacuation plans consider individuals with deafness or limited hearing.
- Evacuation routes are accessible for those using wheelchairs, powerchairs, mobility scooters, or walking aids.
- Staff are available to assist visitors requiring mobility assistance during emergency evacuations.
- Some staff have received workplace education and training on accessibility and inclusion.
- A feedback mechanism is available for visitors to raise concerns or provide suggestions on accessibility.
Wheelchair & Mobility Scooter Access
- Main entrance and pathways offer step-free access.
- The main entrance is at least 0.81 metres wide.
- The reception area is easy to navigate.
- The venue has no steps or escalators.
- All entrances, passageways, and doorways are at least 0.81 metres wide.
- All doors and doorways accommodate wheelchairs, powerchairs, and mobility scooters.
- All doors can be opened using one hand.
Accessible Parking
- Designated and clearly marked accessible parking spaces are available.
- Sufficient room is provided for transferring to wheelchairs, powerchairs, or mobility scooters.
- The main entrance is within 30 metres of the closest accessible parking space.
- Steps or curbs separate parking from the nearest exit, but ramps or lifts are available.
- More than 25 accessible parking spaces are available, generally within 20 metres of shop entrances.
- Parking spaces vary in accessibility; some may not suit high mobility requirements or may require curb cuts.
Accessible Restrooms
- Accessible restrooms are available for visitors.
- The restrooms include one or more accessible toilet stalls.
- Clear labels indicate the location of accessible restrooms.
- Restroom doors can be operated using one hand.
- Restroom interiors are accessible for manual wheelchairs or powerchairs, meeting the minimum dimension of 2 metres x 1.6 metres.
- Accessible restrooms are equipped with grabrails that are easily accessible from the toilet.
- Handwashing and drying facilities are within easy reach for wheelchair users.
- The bathroom mirror is not at an appropriate height for wheelchair users.
- There are no gender-neutral restrooms at this venue.
- Two accessible toilets are provided, one in the men's and one in the women's restrooms, located between the Warehouse and Subway restaurant.
- Accessible restrooms offer space for self-transfer and include a changing room for parents.
Blindness & Low Vision
- A safe footpath leads to the entrance.
- There are no tactile ground surface indicators on the pathway leading to the main entrance.
- Tactile indicators are absent, making it difficult to distinguish walking paths from parking lot entrances, which may challenge visitors who are blind or have low vision.
- Events are held in suitable environments with even, non-slip flooring and unobstructed pathways for visitors who are blind or have low vision.
Deafness & Limited Hearing
- Events are held in environments suitable for visitors who are deaf or have limited hearing, featuring clearly displayed signs or graphics.
- No subtitles or captions are available for any videos featured in events.
- Emergency notifications are quick and clear for all visitors.
- Evacuation plans consider individuals with deafness or limited hearing.
- Emergency alert systems provide both audio and visual warnings.
Neurodiverse Support
- Events are held in environments suitable for neurodiverse visitors.
- There is no designated breakout room or quiet space available.
- Temperature adjustment for indoor venues is not possible for visitors requiring controlled room temperatures.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- The venue does not play music through a speaker system during operating hours.
- There are no areas with strong scents or fragrances at this venue.
Service Animals
- All service animals are welcome on the premises.
- Service animals can enter all spaces where their owners are welcome.