Matatu Reserve
Accessible to visitors who:
- The main entrance and pathway to Matatu Reserve are step-free.
- There are no steps or escalators anywhere on site.
- Paths and floors have non-slip surfaces.
- The main entrance features an open storefront, allowing clear access.
- An accessible restroom is available with a wheelchair-accessible interior (at least 2 metres x 1.6 metres).
- Pathways to the entrance and within the reserve are composed of rough gravel, which may present a challenge.
- The reserve contains uneven ground and water hazards, requiring caution.
- The playground features a raised boundary, making it inaccessible to wheelchair and mobility aid users.
- An accessible, clearly labelled, gender-neutral restroom is available.
- The restroom door can be opened, locked, and unlocked with one hand.
- The interior of the accessible restroom is wheelchair-accessible, measuring at least 2 metres x 1.6 metres.
- Grab rails are installed within the accessible restroom.
- The toilet is at an accessible height (450-480mm from floor to seat) with transfer space on the right side.
- Toilet paper is easily reachable, and the flush can be operated with one hand or automatically.
- The basin, mirror, soap dispenser, and electric hand dryer are all at accessible heights.
- There is no emergency call button reachable from the toilet.
- Staff cannot unlock the accessible restroom in an emergency.
- There are no designated accessible parking spaces at Matatu Reserve.
- All parking is kerbside only.
- The safest place to park is on Lakeview Quay, although kerb cuts to the footpath are limited.
- A footpath to the entrance is present, but it has a rough gravel surface.
- Signage for the venue's entrance is displayed clearly.
- There are no tactile ground surface indicators at the entrance.
- Contrasts in colour or texture are not used on paths or stairs to assist visitors with low vision.
- Signage is not available in braille, and large-print materials are not provided.
- Hearing loops or assistive listening devices are not available.
- All visitors can be notified quickly and clearly in an emergency via their mobile phones.
- As an open-air reserve, visitors can easily step away if they experience sensory overload.
- Activities do not offer a specific range of sensory experiences, as events are not held here.
- No specific information is provided regarding captions, audio descriptions, tactile exhibits, or special signage.
- Service animals are welcome at this venue.
Venue accessibility summary
Matatu Reserve provides step-free access and an accessible, gender-neutral restroom with grab rails and appropriate fixture heights. However, parking is kerbside only with limited footpath access, and the reserve features rough gravel pathways and uneven ground. As an unstaffed venue, there are no specific emergency procedures or staff assistance for people with disabilities.
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Visitor experience
- The main entrance and pathway to Matatu Reserve are step-free and accessible.
- The path to the entrance is composed of rough gravel.
- The main path is level, with no slopes or inclines.
- There are no steps on the way to the entrance or at the main entrance itself.
- Clear signage is displayed for the venue's entrance.
- The main entrance is an open storefront type, providing unrestricted access.
- There are no designated drop-off or loading zones.
- The venue is accessible by public transport (bus) with stops less than 50 metres from the entrance.
- It is unsure if public transport stops are wheelchair-accessible (i.e. providing level boarding or ramps).
- There is no reception or information desk near the entrance.
- Gravel pathways at entrances to the Reserve require caution.
- As an open-air reserve, visitors can easily step away if they experience sensory overload.
- Activities are not held at the venue, so a range of sensory experiences is not applicable.
- Captions, subtitles, sign language, or audio descriptions are not applicable as there is no video content.
- Hearing loops or assistive listening devices are not available.
- Tactile exhibits, braille signage, or large-print materials are not provided.
- Events are not held at Matatu Reserve, therefore event-specific accessibility features are not applicable.
- Matatu Reserve is an unstaffed venue.
- Therefore, staff cannot assist those needing mobility support during emergencies.
- Staff have not received training on assisting people with disability during emergencies.
Wheelchair & Mobility Scooter Access
- The reserve offers step-free access at the main entrance and no steps throughout the site.
- An accessible restroom with sufficient interior space (at least 2 metres x 1.6 metres) is available.
- Main pathways are rough gravel, and the reserve has uneven ground and water hazards.
- The playground is not accessible to wheelchair or mobility aid users due to a raised boundary.
Accessible Parking
- There are no designated accessible parking spaces.
- Parking is kerbside only, with limited kerb cuts to footpaths in the safest parking area.
Accessible Restrooms
- A clearly labelled, gender-neutral accessible restroom is available with grab rails, an accessible toilet, basin, mirror, and hand drying facilities.
- The accessible restroom door, toilet flush, and basin taps can be operated with one hand.
- There is no emergency call button or ability for staff to unlock the restroom in an emergency.
Blindness & Low Vision
- The venue entrance signage is clear.
- However, the footpath to the entrance is rough gravel, and there are no tactile ground surface indicators.
- Paths do not utilise colour or texture contrasts for assistance.
- No braille signage or large-print materials are available.
Deafness & Limited Hearing
- The venue does not offer hearing loops or assistive listening devices.
- Emergency notification systems do not include provisions for people who are deaf or hard of hearing, nor do they feature audio and visual warnings.
Neurodiverse Support
- As an open-air reserve, visitors can easily find space to step away if experiencing sensory overload.
- No specific sensory experiences, captions, audio descriptions, or tactile exhibits are offered, as events are not held.
Service Animals
- Service animals are welcome at this venue.