Accessible to visitors who:






- The venue offers step-free access to the main entrance, pathways, and reception area.
- All doorways and passageways have a minimum width of 0.81 metres and are easy to operate.
- A pool access hoist and trained staff are available to assist with entering the pool.
- Wheelchairs and other accessibility aids are available for loan onsite.






- A clearly labelled accessible restroom is available with grabrails and appropriately-heighted handwashing facilities and mirrors.
- The spacious restroom interior accommodates wheelchairs and includes accessible showers and change facilities.
- The restroom door is easy to open, lock, and unlock with one hand.
- The venue has only one accessible bathroom stall, and staff are unable to unlock it in an emergency.


- Two designated and clearly-marked accessible parking spaces are available.
- The closest accessible parking is within 20 metres of the main entrance and is well-lit at night.
- Sufficient room is provided for transferring to wheelchairs, powerchairs, or mobility scooters from car doors.


- A safe footpath leads to the entrance, and staff are available to provide assistance if needed.
- Activities are held in environments with even, non-slip flooring and unobstructed pathways.
- Clear directions, signs, and maps are provided to guide visitors through the venue.
- The pathway leading to the main entrance does not have tactile ground surface indicators.
- Activities are held in environments that are suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Emergency alert systems produce audio warnings only, lacking visual alerts.
- Evacuation plans do not specifically take into consideration individuals with deafness or limited hearing.
- Activities are held in environments suitable for neurodiverse participants.
- A designated breakout room or quiet space is available for visitors.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- Staff are available to assist visitors with intellectual disabilities or acquired brain injuries if needed.
- All service animals are welcome on the premises.
- Service animals are permitted in most, but not all, spaces where their owners are welcome.
Venue accessibility summary
Otumoetai Pool offers good accessibility for visitors, particularly those using wheelchairs or mobility scooters, with step-free access, dedicated parking, and a pool hoist. While accessible restrooms are available, there is only one, and improvements are needed for emergency alerts and evacuation plans for visitors who are deaf or have limited hearing. The venue provides support for neurodiverse visitors and welcomes service animals in most areas.
Visitor experience





- Visitors can reach this site using public transport, specifically by bus.
- The closest mode of public transport is located within 200 metres of the venue entrance.
- There are no designated drop-off and pick-up points or loading zones.
- A sheltered space is available for visitors to use in the event of sudden bad weather.
- The activities do not offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Participants can easily remove themselves from activities at this site if they experience sensory overload or discomfort.
- A designated breakout room or quiet space is available for visitors who require it.
- The temperature of indoor venues cannot be adjusted through air conditioning, central heating, or a thermostat.
- The venue is able to create a temperature-controlled space in the event of sudden shifts in temperature by closing doorways and windows.
- The venue hosts events or activities.
- These events or activities do not use audiovisual equipment.
- Some staff have received workplace education and training on accessibility and inclusion for visitors.
- Staff members are aware of accessible features and services available within this venue and are able to provide assistance when needed.
- Staff are able to help if emergency escape routes are not immediately accessible to people who require mobility assistance.
- Staff are available to assist visitors with blindness or low vision, intellectual disabilities, or acquired brain injuries if needed.















Wheelchair & Mobility Scooter Access
- The main entrance and pathway are accessible to people who use wheelchairs, mobility scooters, or walking aids, providing step-free access.
- The reception area is easy to navigate for visitors using wheelchairs, powerchairs, mobility scooters, or walking aids.
- The venue does not contain steps of any kind.
- All entrances, passageways, and doorways have a minimum width of 0.81 metres and accommodate people who use wheelchairs, powerchairs, or mobility scooters.
- Doors are easy to open by people who may not use both hands or arms.
- A pool access hoist and trained staff are available to support access into the pool.
- Evacuation routes are accessible to people who use wheelchairs, powerchairs, mobility scooters, or walking aids.
- Wheelchairs and other accessibility aids are available for loan onsite.
Accessible Parking
- Designated and clearly-marked accessible parking spaces are available.
- There are two accessible parking spaces at this venue.
- The main entrance is located within 20 metres of the closest accessible parking space.
- Sufficient room is provided for people to transfer to their wheelchairs, powerchairs, or mobility scooters by the driver and passenger car doors.
- The car park is well-lit at night.
Accessible Restrooms
- An accessible restroom is available and clearly labelled.
- The venue has only one accessible bathroom stall.
- Grabrails are easily accessible to a person who is seated on the toilet, and the accessible restroom has grabrails.
- Restroom handwashing and drying facilities, including paper towel, are within easy reach of a person who uses a wheelchair.
- The bathroom mirror is at an appropriate height for a person who uses a wheelchair.
- The restroom interior is accessible to people who use manual wheelchairs or powerchairs, with cubicle dimensions of at least 2 metres by 1.6 metres.
- The restroom door can be opened, locked, and unlocked using one hand.
- Accessible showers and change facilities are also available.
- The restroom cannot be unlocked by staff in the event of an emergency.
Blindness & Low Vision
- The site has a safe footpath leading to the entrance for people who are blind or experience low vision.
- Staff are available to assist visitors with blindness or low vision if needed.
- Activities are held in environments that are suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
- Clear directions, signs, or maps are available to guide visitors through the venue.
- The pathway leading to the main entrance does not have tactile ground surface indicators.
Deafness & Limited Hearing
- Activities are held in environments that are suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Emergency alert systems produce audio warnings but do not have visual warnings.
- Evacuation plans do not take into consideration individuals with deafness or limited hearing.
Neurodiverse Support
- Activities are held in environments that are suitable for participants who are neurodiverse.
- The site has a designated breakout room or quiet space for visitors who require it.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- Staff are available to assist visitors with intellectual disabilities or acquired brain injuries if needed.
- The activities do not offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
Service Animals
- All service animals are welcome on the premises.
- Service animals can enter most spaces where their owners are welcome.