Quest Mount Maunganui
Accessible to visitors who:
- The venue offers three wheelchair accessible rooms and a lobby bathroom wide enough for guests.
- Step-free access is available to rooms via a service lift, which has an entrance width of over 100 cm and braille controls.
- Corridors are wide (at least 91 cm), and accessible apartments feature a minimum of 80 cm clearance at room entrances.
- The reception area is easy to navigate, and the card payment device is accessible to wheelchair users.
- Accessible bathrooms include step-free showers (0 mm edge, 120 cm x 120 cm), wall-mounted shower chairs, grab rails, and accessible wash basins and toilets.
- Kitchenettes provide over 2 metres of manoeuvring space, with accessible sinks, dishwashers, refrigerators, and stove tops.
- Living and dining areas offer ample space for manoeuvring, with accessible seating and dining tables.
- Accessible toilets are available within the accessible rooms and the lobby bathroom is wide enough.
- Bathroom entrances are 80-100 cm wide with sliding doors that can be opened with one hand.
- Showers are open plan with a 0 mm edge, dimensions of 120 cm x 120 cm, and feature a handheld shower head, fixed grab rails, and a wall-mounted shower chair.
- Wash basins can be accessed by wheelchairs, have one-hand taps, and mirrors are at an appropriate height.
- The area around the toilet is accessible (at least 2 metres x 1.6 metres) and includes fixed grab bars.
- The bathroom can be unlocked from the outside in an emergency.
- Two accessible carparks are available on-site, including one designated space at least 2.4 metres wide.
- A curb cut provides easy access from the parking space.
- There is an accessible, step-free pathway at least 80 cm wide from the parking space directly to reception.
- The designated parking space is undercover
- Lift controls feature braille or raised text for navigation.
- Emergency alert systems include both audio and visual warnings, and clear signs or maps are provided for guidance to exits.
- A low coffee table in the reception area may pose a tripping hazard for visitors.
- The pathway from parking to the accommodation entrance is not well-lit at night, and room numbers do not have braille or raised text.
- Emergency alert systems produce both audio and visual warnings, such as an alarm and flashing lights.
- Evacuation plans specifically take into consideration individuals with deafness or limited hearing.
- Staff are able to notify all visitors quickly and clearly in the event of an emergency.
- The venue indicates it is accessible to people who are neurodiverse.
- Staff are available to assist guests with both visible and non-visible accessibility requirements.
- Clear directions, signs, or maps are in place to guide visitors throughout the venue.
- Seating with back and arm support is provided in waiting areas.
- Service dogs are permitted on the property.
- A secure, fenced space is available for service dogs for toileting located across the street from the hotel.
- The venue does not provide bowls for water and food for service animals.
Venue accessibility summary
Quest Mount Maunganui offers a range of accessible features, including dedicated parking, step-free access throughout the property, and well-equipped accessible apartments. While many facilities are designed for easy navigation, guests should be aware of a few limitations such as a heavy main entrance door and some non-accessible kitchen storage. Proactive staff assistance is available to help address specific needs upon request.
Visitor experience
- Two accessible carparks are available on-site, with one designated 2.4-metre-wide space and a curb cut.
- An accessible, step-free pathway at least 80 cm wide leads from the parking directly to reception, though it is not well-lit at night.
- The reception area is easy to navigate for wheelchair users, and the counter height is suitable.
- Guests using wheelchairs or mobility scooters should contact the on-site manager for access to the after-hours entrance.
- The main entrance door, measuring 80-100 cm wide, opens outwards and is heavy, potentially requiring assistance to hold open upon initial entry.
- Lift access is required to reach rooms, and a key card is needed to operate the lift.
- Braille or raised text is present on lift controls, aiding visitors with low vision.
- Emergency alert systems feature both audio and visual warnings (alarm and flashing lights).
- The pathway from parking is not well-lit at night, which may impact visitors with low vision.
- A low coffee table in the reception area could pose a tripping hazard for visitors with blindness or limited vision.
- Heating and cooling system controls are not accessible to wheelchair users and lack braille or tactile indicators.
- Room numbers do not feature braille or raised text.
- Quest Mount Maunganui does not host or offer booking for private functions on-site.
- The property notes that the majority of their corporate business travellers utilise Baypark Arena for conference events, implying events are held off-site.
- Staff are readily available to assist guests with check-in and check-out processes, and throughout their stay.
- Assistance is offered to guests with both visible and non-visible accessibility requirements.
- Some staff members have received workplace education and training on accessibility and inclusion for visitors.
- Staff can be contacted at all times via email or through the in-room phone system.
Wheelchair & Mobility Scooter Access
- The venue offers three wheelchair accessible rooms and a lobby bathroom wide enough for guests.
- Step-free access is available to rooms via a service lift, which has an entrance width of over 100 cm and braille controls.
- Corridors are wide (at least 91 cm), and accessible apartments feature a minimum of 80 cm clearance at room entrances.
- The reception area is easy to navigate, and the card payment device is accessible to wheelchair users.
- Accessible bathrooms include step-free showers (0 mm edge, 120 cm x 120 cm), wall-mounted shower chairs, grab rails, and accessible wash basins and toilets.
- Kitchenettes provide over 2 metres of manoeuvring space, with accessible sinks, dishwashers, refrigerators, and stove tops.
- Living and dining areas offer ample space for manoeuvring, with accessible seating and dining tables.
Accessible Restrooms
- Accessible toilets are available within the accessible rooms and the lobby bathroom is wide enough.
- Bathroom entrances are 80-100 cm wide with sliding doors that can be opened with one hand.
- Showers are open plan with a 0 mm edge, dimensions of 120 cm x 120 cm, and feature a handheld shower head, fixed grab rails, and a wall-mounted shower chair.
- Wash basins can be accessed by wheelchairs, have one-hand taps, and mirrors are at an appropriate height.
- The area around the toilet is accessible (at least 2 metres x 1.6 metres) and includes fixed grab bars.
- The bathroom can be unlocked from the outside in an emergency.
Accessible Parking
- Two accessible carparks are available on-site, including one designated space at least 2.4 metres wide.
- A curb cut provides easy access from the parking space.
- There is an accessible, step-free pathway at least 80 cm wide from the parking space directly to reception.
- The designated parking space is not undercover, and the pathway is not well-lit at night.
Blindness & Low Vision
- Lift controls feature braille or raised text for navigation.
- Emergency alert systems include both audio and visual warnings, and clear signs or maps are provided for guidance to exits.
- A low coffee table in the reception area may pose a tripping hazard for visitors.
- The pathway from parking to the accommodation entrance is not well-lit at night, and room numbers do not have braille or raised text.
Deafness & Limited Hearing
- Emergency alert systems produce both audio and visual warnings, such as an alarm and flashing lights.
- Evacuation plans specifically take into consideration individuals with deafness or limited hearing.
- Staff are able to notify all visitors quickly and clearly in the event of an emergency.
Neurodiverse Support
- The venue indicates it is accessible to people who are neurodiverse.
- Staff are available to assist guests with both visible and non-visible accessibility requirements.
- Clear directions, signs, or maps are in place to guide visitors throughout the venue.
- Seating with back and arm support is provided in waiting areas.
Service Animals
- Service dogs are permitted on the property.
- A secure, fenced space is available for service dogs for toileting.
- The venue does not provide bowls for water and food for service animals.