Sugo

• One designated accessible parking space is available within 50 metres of the restaurant's entrance and is well-lit at night.
• The parking space offers step-free access to the sidewalk, but there is limited room for wheelchair or mobility scooter transfer from car doors.
• There are no designated drop-off and pick-up points or loading zones.
• A safe footpath leads to the main entrance; however, it does not have tactile ground surface indicators.
• Public transport is accessible, with the closest bus stop located within 200 metres of the venue entrance.

• Music is played through a speaker system during operating hours at a volume no louder than 85 decibels, and staff can control the volume.
• The venue does not have areas with strong scents or fragrances.
• There are no designated quiet hours or a breakout room/quiet space available for neurodiverse visitors.
• Indoor venue temperatures can be adjusted and controlled via air conditioning or heating, and spaces can be sealed off during sudden temperature shifts.
• The outdoor dining area does not offer adjustable temperature controls for visitors.

• Sugo hosts events and provides information about dates, times, and nature of events in advance via their website, Facebook, Instagram, and Access Page.
• Events are held in environments suitable for visitors who are blind or have low vision, featuring even, non-slip flooring and unobstructed pathways.
• Events are also suitable for visitors who are deaf or have limited hearing (with clearly displayed signs or graphics) and for neurodiverse visitors.
• Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
• In an emergency, all visitors can be notified quickly and clearly, and evacuation plans consider individuals with deafness or limited hearing.
• Emergency alert systems produce audio warnings only, without accompanying visual warnings.

• Staff are available to assist visitors who do not communicate verbally, and those with blindness or low vision, intellectual disabilities, or acquired brain injuries, if needed.
• Staff can intervene quickly if audiovisual systems project sounds or graphics that may induce seizures or be distressing.
• A feedback mechanism is in place for visitors to raise concerns or provide accessibility suggestions.
• The venue is a member of the Hidden Disabilities Sunflower initiative.
• Information regarding whether staff have received training on accessibility and inclusion is currently unavailable ('I'm not sure').

Wheelchair & Mobility Scooter Access

• The venue offers step-free access at the main entrance and throughout all internal passageways and doorways.
• The main entrance and all doorways are at least 0.81 metres wide, accommodating wheelchairs and mobility scooters.
• The reception area and main dining spaces are easy to navigate with ample room (pathways are a minimum of 0.8 metres wide between tables).
• Dining tabletops are positioned at a height of at least 0.7 metres from the floor.

Accessible Restrooms

• An accessible, gender-neutral restroom is available within the restaurant, clearly labelled for visitors.
• The restroom interior is spacious, meeting the minimum dimensions of 2 metres x 1.6 metres for manual and powerchair users.
• Grabrails are installed and easily accessible for someone seated on the toilet, with paper towel hand drying facilities.
• Please note that the restroom door has a ball knob handle, which may present a challenge for some visitors, and the mirror is not at an appropriate height for wheelchair users.

Accessible Parking

• One designated accessible parking space is available within 50 metres of the restaurant's entrance, providing step-free access to the sidewalk.
• The car park is well-lit at night, and there are no steps or curbs separating the parking space from the nearest exit.
• Please be aware there is insufficient room by the driver and passenger car doors for people to transfer to their wheelchairs or mobility scooters, meaning transfer from the street may be necessary.
• The accessible parking space is not covered or sheltered.

Blindness & Low Vision

• A safe footpath leads to the main entrance.
• The venue does not have tactile ground surface indicators to support visitors with blindness or low vision.
• Clear directions, signs, and maps are available to guide visitors through the venue, including to emergency exits.
• Staff are available to assist visitors who are blind or have low vision, if needed.

Deafness & Limited Hearing

• The venue provides notification for waitlisting and takeaway orders via text or SMS, assisting visitors who are deaf or have limited hearing.
• Events held are in environments suitable for visitors who are deaf or experience limited hearing, featuring clearly displayed signs or graphics.
• Evacuation plans consider individuals with deafness or limited hearing, and staff can notify all visitors quickly and clearly in an emergency.
• Emergency alert systems at this venue produce audio warnings only, without accompanying visual warnings.

Neurodiverse Support

• The venue does not have areas with strong scents or fragrances, and music is played at a controlled volume (no louder than 85 decibels) which staff can adjust.
• A range of safe sensory experiences or stimuli are available for visitors.
• Indoor venue temperatures can be adjusted and controlled, with the ability to close doorways and windows for temperature control during extreme weather.
• The venue does not offer quiet hours or a designated breakout room/quiet space for neurodiverse visitors, though events are held in suitable environments for them.

Service Animals

• Only service dogs are welcome on the premises.
• Service dogs can enter all of the same spaces within the venue where their owners are welcome.
• Evacuation routes are accessible to people who use wheelchairs, powerchairs, mobility scooters, or walking aids, and staff are able to help if required.