Accessible to visitors who:








- The main entrance and pathway to the site are accessible, providing step-free access.
- The reception area is easy to navigate for visitors using wheelchairs, powerchairs, mobility scooters or walking aids.
- Although the site contains steps, ramps or lifts are also available and can be easily navigated.
- All entrances, passageways and doorways have a minimum width of 0.81 metres and accommodate people using wheelchairs, powerchairs or mobility scooters.
- Doors are easy to open by people who may not use both hands or arms.





- The venue has more than one clearly labelled accessible bathroom stall.
- A gender-neutral accessible toilet is located poolside and is unlocked for ease of access, though it does not have hand-drying facilities.
- An additional gender-neutral toilet and shower is available upstairs in the fitness centre, requiring a key from a staff member for access.
- Grabrails are easily accessible to a person seated on the toilet, and handwashing and drying facilities are within easy reach for wheelchair users.
- The bathroom mirror is at an appropriate height for a person who uses a wheelchair.
- However, the accessible restroom interior is not considered accessible for people who use manual wheelchairs or powerchairs due to cubicle dimensions (must be at least 2 metres x 1.6 metres).


- Designated and clearly-marked accessible parking spaces are available.
- Two accessible parking spaces are available on Customs Street West, alongside Tepid Baths.
- The main entrance or meeting point is located within 20 metres of the closest accessible parking space.
- There is sufficient room for people to transfer to their wheelchairs, powerchairs or mobility scooters by the car doors.
- The car park is well-lit at night.
- A safe footpath leads to the entrance for people who are blind or experience low vision.
- Staff are available to assist guests with blindness or low vision, if needed.
- Tactile ground markings are in place for guests who use canes.
- Activities are held in environments that are suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
- Tactile ground surface indicators are not available at the top of each set of stairs.
- Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Evacuation plans take into consideration individuals with deafness or limited hearing.
- Information on whether emergency alert systems produce both audio and visual warnings (e.g., an alarm and flashing lights) is not available.
- Activities are held in environments that are suitable for participants who are neurodiverse.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- The venue offers a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The site does not have a designated breakout room or quiet space for visitors who require it.
- Only service dogs are welcome on the premises.
- Service dogs can enter most, but not all, of the same spaces where their owners are welcome.
Venue accessibility summary
Tepid Baths offers a largely accessible environment with dedicated features for a range of access needs. Visitors will find accessible parking within 20 metres, step-free entry, and dedicated adaptive equipment for water-based activities, including a pool hoist. While multiple accessible restrooms are available, some require staff assistance for access and the main accessible cubicle may not meet all size requirements for manual/power wheelchairs.
Visitor experience














- The main entrance and pathway to Tepid Baths are accessible, providing step-free access.
- Designated and clearly-marked accessible parking spaces are available within 20 metres of the main entrance.
- Two accessible parking spaces can be found on Customs Street West, alongside the venue.
- Public transport, including bus, train, light rail, and ferry, is available for reaching the site.
- A safe footpath leads to the entrance for people who are blind or experience low vision.
- However, there are no designated drop-off and pick-up points or loading zones to ensure safe and convenient access.
- Activities at Tepid Baths offer a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- Staff can quickly intervene if audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The venue is able to close doorways and windows to create a temperature-controlled space in the event of sudden bad weather.
- However, the venue does not have a designated breakout room or quiet space for visitors who require it.
- The venue is unable to adjust the temperature of all indoor venues (e.g., through air conditioning or central heating) for visitors who require controlled room temperatures.
- Tepid Baths hosts events and activities, some of which use audiovisual equipment.
- Water-based activities are offered, including a learner pool with ramp access and a water wheelchair.
- The main pool and spa pool offer entry via stairs, but a pool hoist is available to assist visitors into both.
- Wheelchairs and other accessibility aids are available for loan onsite.
- Activities are held in environments suitable for participants who are blind or experience low vision, deaf or have limited hearing, and who are neurodiverse.
- Staff are available to assist guests with blindness or low vision, intellectual disabilities, and acquired brain injuries if needed.
- Tepid Baths is a staffed venue, and staff members are aware of accessible features and services available.
- Some staff have received workplace education and training on accessibility and inclusion for visitors.
- Staff are available to provide assistance when needed, including for guests with blindness or low vision, intellectual disabilities, and acquired brain injuries.
- In the event of an emergency, staff are able to notify all visitors quickly and clearly.
- If emergency escape routes are not immediately accessible to people who require mobility assistance, staff are able to help.














Wheelchair & Mobility Scooter Access
- The main entrance and pathway to the site are accessible, providing step-free access.
- The reception area is easy to navigate for visitors using wheelchairs, powerchairs, mobility scooters or walking aids.
- Although the site contains steps, ramps or lifts are also available and can be easily navigated.
- All entrances, passageways and doorways have a minimum width of 0.81 metres and accommodate people using wheelchairs, powerchairs or mobility scooters.
- Doors are easy to open by people who may not use both hands or arms.
Accessible Parking
- Designated and clearly-marked accessible parking spaces are available.
- Two accessible parking spaces are available on Customs Street West, alongside Tepid Baths.
- The main entrance or meeting point is located within 20 metres of the closest accessible parking space.
- There is sufficient room for people to transfer to their wheelchairs, powerchairs or mobility scooters by the car doors.
- The car park is well-lit at night.
Accessible Restrooms
- The venue has more than one clearly labelled accessible bathroom stall.
- A gender-neutral accessible toilet is located poolside and is unlocked for ease of access, though it does not have hand-drying facilities.
- An additional gender-neutral toilet and shower is available upstairs in the fitness centre, requiring a key from a staff member for access.
- Grabrails are easily accessible to a person seated on the toilet, and handwashing and drying facilities are within easy reach for wheelchair users.
- The bathroom mirror is at an appropriate height for a person who uses a wheelchair.
- However, the accessible restroom interior is not considered accessible for people who use manual wheelchairs or powerchairs due to cubicle dimensions (must be at least 2 metres x 1.6 metres).
Blindness & Low Vision
- A safe footpath leads to the entrance for people who are blind or experience low vision.
- Staff are available to assist guests with blindness or low vision, if needed.
- Tactile ground markings are in place for guests who use canes.
- Activities are held in environments that are suitable for participants who are blind or experience low vision, featuring even, non-slip flooring and unobstructed pathways.
- Tactile ground surface indicators are not available at the top of each set of stairs.
Deafness & Limited Hearing
- Activities are held in environments suitable for participants who are deaf or experience limited hearing, with clearly-displayed signs or graphics.
- Evacuation plans take into consideration individuals with deafness or limited hearing.
- Information on whether emergency alert systems produce both audio and visual warnings (e.g., an alarm and flashing lights) is not available.
Neurodiverse Support
- Activities are held in environments that are suitable for participants who are neurodiverse.
- Participants can easily remove themselves from activities if they experience sensory overload or discomfort.
- The venue offers a wide range of sensory experiences and stimuli for visitors with sensory modulation needs.
- Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
- The site does not have a designated breakout room or quiet space for visitors who require it.
Service Animals
- Only service dogs are welcome on the premises.
- Service dogs can enter most, but not all, of the same spaces where their owners are welcome.