TEst

• The café is located within the Fraser Cove complex, near the north entrance.
• The main entrance and pathway are accessible, providing step-free access to the venue.
• Designated drop-off and pick-up points or loading zones are available, and taxis/rideshares can drop off passengers near the entrance.
• The loading zone has a time limit of 15 minutes, and the drop-off area is within 20 metres of the main entrance.
• The pathway leading to the main entrance has a smooth and paved surface and is level.
• Public transport (buses and trams) is available within 50-100 metres of the venue entrance, though the accessibility of stops is unsure.
• There are 5 steps present leading to the main entrance, but a ramp is available.
• The main entrance features clear signage.
• The main entrance doors are manual and may be heavy or difficult to open.
• A reception or information desk is located near the entrance and is accessible for wheelchair users.

• The venue does not play music through a speaker system during operating hours.
• There are no areas with strong scents or fragrances.
• Quiet hours for neurodiverse visitors are offered on Tuesdays from 3:32 PM to 4:40 PM.
• Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
• The outdoor dining area offers temperature control options, including heaters near select tables and umbrellas/awnings for portions of the seating area.

• This venue does not host any events or activities.

• The venue is staffed, with staff available to assist visitors.
• Staff can help visitors who require assistance during the checkout or payment process.
• In an emergency, staff are able to help if escape routes are not immediately accessible to people requiring mobility assistance.
• Staff are able to intervene quickly if audiovisual systems project sound or graphics that may induce seizures or be distressing.
• A feedback mechanism is in place for visitors to raise concerns or provide suggestions, indicating staff engagement with visitor needs.

Wheelchair & Mobility Scooter Access

• The main entrance and pathway offer step-free access to the venue.
• Where steps are present on the path to the entrance, ramps or lifts are available.
• The main entrance has 5 steps, but a ramp is available.
• The reception desk is accessible for wheelchair users.
• The main dining area provides sufficient room (minimum 0.8 metres) for navigation.
• Tabletops in the dining area are positioned at an accessible height of at least 0.7 metres from the floor.
• The outdoor dining area has step-free access and doorways are at least 0.81 metres wide.
• Self-checkout kiosks are accessible, with screens no more than 1.2 metres from the floor and positioned less than 0.3 metres away.
• The device for card payments is easily accessible to wheelchair and mobility scooter users.
• Evacuation routes are accessible, and the evacuation point is safe and easy to access.
• Staff are available to assist if emergency escape routes are not immediately accessible.
• Wheelchairs and walkers are available for loan onsite.

Accessible Parking

• Designated and clearly-marked accessible parking spaces are available.
• There is sufficient room for people to transfer to their mobility aids.
• The closest accessible parking space is located within 20 metres of the main entrance.
• The car park is well-lit at night.
• Parking is part of a larger parking structure but the accessible spaces are uncovered.
• Steps, kerbs, or obstructions are present between the parking space and the nearest exit, however, ramps or lifts are available.

Accessible Restrooms

• A gender-neutral restroom is available onsite.
• There is an accessible restroom that is clearly labelled.
• The restroom door can be opened, locked, and unlocked using one hand.
• The restroom interior is accessible to people using manual wheelchairs or powerchairs, meeting the minimum dimension of 2 metres x 1.6 metres.
• The toilet paper dispenser and flush mechanism are easily reachable from the toilet and can be operated with one hand.
• The accessible restroom does not have grabrails.
• The toilet is not at an accessible height (450-480mm from floor to seat).
• The wash basin, mirror, soap dispenser, and hand drying amenities are not accessible.
• The restroom cannot be unlocked by staff in an emergency, and there is no emergency call button or alarm accessible from the toilet.
• Only one accessible bathroom stall is available.

Blindness & Low Vision

• Clear signage helps visitors find the entrance.
• A Braille menu is available, alongside printed, digital screen, and QR code menus.
• The venue's menu is available on its website in an HTML (coded) format, which is screen reader-compatible.
• Self-service kiosks provide voice prompts, clearly-displayed instructions, and a screen reader option.
• Emergency alert systems produce both audio and visual warnings.
• Other accessibility aids are available for loan onsite.
• The pathway leading to the main entrance does not have tactile ground surface indicators.

Deafness & Limited Hearing

• Waitlisting options are available, and the venue can notify visitors who are deaf or have limited hearing via text/SMS and vibrating/light-up pagers.
• Takeaway order readiness can be communicated via text/SMS notification and a ticket number and display system.
• Emergency alert systems produce both audio and visual warnings.
• Evacuation plans consider individuals with deafness or limited hearing.
• The venue can notify all visitors quickly and clearly in an emergency.

Neurodiverse Support

• The venue does not play music through a speaker system during operating hours.
• The venue does not have areas with strong scents or fragrances.
• Quiet hours for neurodiverse visitors are offered on Tuesdays from 3:32 PM to 4:40 PM.
• Staff are able to quickly intervene if audiovisual systems project sound or graphics that may induce seizures or be distressing.
• A feedback mechanism is in place for visitors to raise accessibility concerns or provide suggestions.

Service Animals

• Service animals (dogs only) are welcome on the premises.
• Service animals can enter all of the same spaces in which their owners are welcome.