The Fickling Centre
Accessible to visitors who:
- The main entrance and pathway are step-free and accessible.
- All entrances, passageways, and doors are at least 0.81 metres wide.
- The main entrance features automatic doors.
- The path to the entrance is mostly smooth with a gentle slope and no steps.
- Evacuation routes are accessible for wheelchair and mobility aid users.
- The venue is the downstairs level of a two-storey building.
- One venue room, Hillsborough, includes stairs and ramps.
- A clearly labelled, gender-neutral accessible restroom is available.
- The restroom door can be opened, locked, and unlocked with one hand, and staff can unlock it in emergencies.
- The interior is wheelchair-accessible (at least 2 metres x 1.6 metres) and includes grab rails.
- The toilet is at an accessible height (450-480mm from floor to seat), with transfer space available on the right side.
- The basin, mirror, soap dispenser, and electric hand dryer (underneath type) are all at accessible heights.
- Toilet paper and the flush mechanism are easily reachable and operable with one hand or automatically.
- Only one accessible restroom is available at this venue.
- There is no emergency call button or alarm reachable from the toilet.
- Two designated accessible parking spaces are available.
- There is adequate room to transfer to a wheelchair from driver and passenger car doors.
- The parking space has a kerb cut or level entry to a footpath, and it is well-lit at night.
- The nearest accessible parking space is within 20 metres of the main entrance.
- The parking spaces are uncovered and there are no steps, kerbs, or obstacles between the parking space and the nearest exit.
- **Hazard noted:** The car park has storm drains, uneven concrete, and potholes, which may pose a wet weather risk.
- A safe footpath to the entrance is available for people who are blind or have low vision.
- Tactile ground surface indicators are provided at the top of stairs on site.
- Glass doors and walls are clearly marked for people with low vision.
- Events are held in environments suitable for visitors who are blind or experience low vision, with even, non-slip flooring and unobstructed pathways.
- **Hazard noted:** The Hillsborough room, which includes stairs and ramps, is identified as a trip hazard for blind people.
- There are no tactile ground surface indicators at the main entrance.
- Contrasts in colour or texture are not used on paths or stairs to assist visitors with low vision.
- Braille signage, tactile exhibits, or large-print materials are not available.
- Events use audiovisual equipment and are held in environments suitable for visitors who are deaf or experience limited hearing, with clearly displayed signs or graphics.
- Emergency alerts do not include both audio and visual warnings (e.g., alarms and flashing lights).
- Evacuation plans Include provisions for people who are deaf or hard of hearing.
- Clearly marked signage is available throughout the venue.
- Hearing loops or assistive listening devices are not available.
- Visitors can easily step away from activities or events if they experience sensory overload or discomfort.
- A quiet space is available, but visitors will need to ask staff for access.
- The venue does not offer quiet hours for neurodiverse visitors.
- Activities do not offer a range of sensory experiences for visitors sensitive to light, sound, or touch.
- Events are held in environments that are suitable for neurodiverse visitors.
- There is no designated breakout room or quiet space specifically for events.
- The temperature of all indoor venues cannot be adjusted, though the venue can create a temperature-controlled space by closing doorways and windows.
- Service dogs are welcome on the premises.
- Service dogs can enter all of the same spaces in which their owners are welcome.
Venue accessibility summary
The Fickling Centre offers good accessibility for wheelchair users with step-free access to its main downstairs level, accessible parking, and comprehensive accessible restrooms. While staff have some accessibility training and events consider diverse needs, improvements are needed for emergency alerts and information for visitors with low vision or hearing impairments.
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Visitor experience
- The main entrance and pathway are step-free and accessible.
- Two accessible parking spaces are available within 20 metres of the main entrance, with adequate transfer room and kerb cuts to a footpath.
- **Hazard noted:** The car park has storm drains, uneven concrete, and potholes which pose a wet weather risk.
- Designated drop-off or loading zones are available directly at the main entrance with no time limit.
- Taxis or rideshare vehicles can drop passengers close to the entrance.
- Public transport (bus) is available, with wheelchair-accessible stops located 50-100 metres from the venue entrance.
- The path to the entrance is mostly smooth with a gentle slope and no steps.
- Clear signage for the venue's entrance is displayed, and the main entrance doors are automatic.
- There is no reception or information desk near the entrance.
- The entrance does not have tactile ground surface indicators.
- The venue plays music through a speaker system at a volume no louder than 85 decibels, and staff can control the music volume.
- There are no areas with strong scents or fragrances.
- Visitors can easily step away from activities or events if they experience sensory overload or discomfort.
- A quiet space is available, but it is not clearly marked.
- The venue does not offer quiet hours for neurodiverse visitors.
- Activities do not offer a range of sensory experiences for visitors sensitive to light, sound, or touch.
- Captions, subtitles, sign language, audio descriptions, hearing loops, tactile exhibits, braille signage, or large-print materials are not available.
- The venue consists of only the downstairs level of a two-storey building.
- The venue hosts events that use audiovisual equipment.
- Information about event dates, times, and nature is provided in advance on the website and community pages.
- Events are held in environments suitable for visitors who are blind/low vision (even, non-slip flooring, unobstructed pathways), deaf/limited hearing (clearly displayed signs/graphics), and neurodiverse.
- Visitors can easily remove themselves from events if they experience sensory overload or discomfort.
- **Hazard noted:** The Hillsborough room, which has stairs and ramps, is identified as a trip hazard for blind people.
- Staff cannot quickly intervene if audiovisual content could trigger seizures or distress.
- Captions, audio descriptions, or hearing loops are not available for video content.
- There is no designated breakout room or quiet space for visitors who require it during events.
- The temperature of all indoor venues cannot be adjusted, though the venue can create a temperature-controlled space if needed by closing doorways and windows.
- The venue is staffed, and some staff have received training on accessibility and inclusion for visitors upon induction.
- Staff members are aware of accessible features and services and can provide assistance when needed.
- The organisation participates in other accessibility partnership initiatives.
- Staff have not received training on assisting people with disability during emergencies.
- Staff cannot assist those needing mobility support if evacuation routes are not accessible.
- **Note:** One of the venue rooms, Hillsborough, includes stairs and ramps.
Wheelchair & Mobility Scooter Access
- The main entrance and pathway are step-free and accessible.
- The main entrance features automatic doors, and all entrances, passageways, and doors are at least 0.81 metres wide.
- The venue is the downstairs level of a two-storey building.
- Evacuation routes are accessible for wheelchair and mobility aid users.
Accessible Parking
- Two designated accessible parking spaces are available within 20 metres of the main entrance.
- There is adequate room for wheelchair transfer, and the parking includes a kerb cut or level entry to a footpath.
- The car park has storm drains, uneven concrete, and potholes, which may pose a wet weather risk.
Accessible Restrooms
- A clearly labelled, gender-neutral accessible restroom is available with wheelchair-accessible interior dimensions (at least 2 metres x 1.6 metres).
- It includes grab rails, an accessible height toilet with right-side transfer space, and accessible basin, mirror, soap dispenser, and hand dryer.
- There is no emergency call button or alarm reachable from the toilet, and only one accessible restroom is available.
Blindness & Low Vision
- A safe footpath to the entrance is available, and glass doors/walls are clearly marked.
- Tactile ground surface indicators are at the top of stairs on site, but not at the main entrance.
- No colour contrast on paths/stairs, braille signage, tactile exhibits, or large-print materials are available.
- **Hazard noted:** The Hillsborough room (stairs and ramps) is a trip hazard.
Deafness & Limited Hearing
- Emergency alerts do not include both audio and visual warnings, and evacuation plans lack provisions for people who are deaf or hard of hearing.
- Captions, subtitles, or sign language are not available for video content, nor are hearing loops or assistive listening devices.
- Events are suitable for visitors with limited hearing, with clearly displayed signs or graphics.
Neurodiverse Support
- Visitors can easily step away if they experience sensory overload, and a quiet space is available (though not clearly marked).
- No quiet hours are offered, and activities do not provide a range of sensory experiences.
- There is no designated breakout room, and temperature adjustment is limited.
Service Animals
- Service dogs are welcome on the premises and can access all of the same spaces as their owners.